Topic : communicating with customers

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Holly's 12 Memes to Educate Your Clients

July 11, 2017  | Nail Bytes

Blogger Holly Schippers recently offered up a series of 12 social media images designed to educate the public about nail health, salon safety, and common misconceptions about nails. Feel free to share them with the hashtag #IAMLICENSED.

Keywords: client health   communicating with customers   Holly Schippers   nail myths  

10 Dreaded Phrases Every Nail Tech Hates to Hear

June 27, 2017  | Article

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

Keywords: client issues   client scheduling   communicating with customers   ingrown toenails  

Should You Use Emojis in Your Marketing Emails?

January 26, 2017  | Article

Using emojis in your email subject lines seems like a simple thing — and it is, as long as you use them wisely.

Keywords: communicating with customers   email marketing  

Is Your Website Mobile Friendly?

December 28, 2016  | Article

To check whether your salon website is usable and attracts clients on mobile devices, Salon Guru's Phil Evans has some advice. 

Keywords: advertising/promotions   communicating with customers   websites  

6 Habits That Will Get Clients to Rebook Every Time

October 25, 2016  | Article

Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.

Keywords: building your clientele   clients   communicating with customers   customer service   Milady  

Q&A with Suzie: Acrylic vs. Gel

September 1, 2016  | Video

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

Keywords: acrylics   communicating with customers   customer service   gels   reader questions  

Turn Phone Inquiries Into Bookings

July 13, 2016  | Article

How many people call your salon each day to ask about the price of a particular service and never get on the books? According to Tammy Dennis of Infinity Luxury Salon, the key is to build a relationship with the caller by asking questions.

Keywords: communicating with customers  

Crowdsourcing: How do you deal with clients who tip poorly or not at all?

December 22, 2015  | Article

This month we asked nail techs: How do you deal with clients who tip poorly or not at all? Do you give them a different level of service? Why or why not?

Keywords: communicating with customers   crowdsourcing   tipping  

Body Language: Read Your Clients Like a Book

October 14, 2015  | Article

What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.

Keywords: client relationships   communicating with customers  

Do Not Resuscitate

May 22, 2015  | Blog Post

Maggie doesn’t hesitate to confront clients about past sins.

Keywords: client issues   communicating with customers   no-shows  

Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   communicating with customers   crowdsourcing   customer service  

Ticket to Service

September 17, 2014  | Blog Post

Maggie wonders if nail salons should start giving out service tickets.

Keywords: communicating with customers  

Talking to Myself

August 22, 2014  | Blog Post

Maggie worries that consumers are tuning out professional advice from their techs.

Keywords: communicating with customers  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  
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