Topic : communicating with customers

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Should You Use Emojis in Your Marketing Emails?

January 26, 2017  | Article

Using emojis in your email subject lines seems like a simple thing — and it is, as long as you use them wisely.

Keywords: communicating with customers   email marketing  

Is Your Website Mobile Friendly?

December 28, 2016  | Article

To check whether your salon website is usable and attracts clients on mobile devices, Salon Guru's Phil Evans has some advice. 

Keywords: advertising/promotions   communicating with customers   websites  

6 Habits That Will Get Clients to Rebook Every Time

October 25, 2016  | Article

Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.

Keywords: building your clientele   clients   communicating with customers   customer service   Milady  

Q&A with Suzie: Acrylic vs. Gel

September 1, 2016  | Video

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

Keywords: acrylics   communicating with customers   customer service   gels   reader questions  

Turn Phone Inquiries Into Bookings

July 13, 2016  | Article

How many people call your salon each day to ask about the price of a particular service and never get on the books? According to Tammy Dennis of Infinity Luxury Salon, the key is to build a relationship with the caller by asking questions.

Keywords: communicating with customers  

Crowdsourcing: How do you deal with clients who tip poorly or not at all?

December 22, 2015  | Article

This month we asked nail techs: How do you deal with clients who tip poorly or not at all? Do you give them a different level of service? Why or why not?

Keywords: communicating with customers   crowdsourcing   tipping  

Body Language: Read Your Clients Like a Book

October 14, 2015  | Article

What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.

Keywords: client relationships   communicating with customers  

Do Not Resuscitate

May 22, 2015  | Blog Post

Maggie doesn’t hesitate to confront clients about past sins.

Keywords: client issues   communicating with customers   no-shows  

Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   communicating with customers   crowdsourcing   customer service  

Ticket to Service

September 17, 2014  | Blog Post

Maggie wonders if nail salons should start giving out service tickets.

Keywords: communicating with customers  

Talking to Myself

August 22, 2014  | Blog Post

Maggie worries that consumers are tuning out professional advice from their techs.

Keywords: communicating with customers  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  

Access Your Business From Anywhere

November 28, 2013  | Article

TouchSuite Cloud | Salon offers all the benefits of a point-of-sale system with no need to purchase additional hardware.

Keywords: communicating with customers  

Do You Put Clients Last?

October 3, 2013  | Article

Author and businessman Joseph Callaway points out 10 ways well-meaning business owners may be selling their customers short — and shares the deceptively simple solution to erasing these habits once and for all.

Keywords: communicating with customers  
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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