Topic : communicating with customers

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My Biggest Challenge Is…

November 1, 2006  | Article

A career in the nail industry has its fair share of rewards, but with it can come issues that challenge even the most die-hard professional. From finding it difficult to retail products to being allergic to chemicals in the salon, it seems almost every nail tech has some concerns regarding her occupation.

Keywords: allergic reactions   communicating with customers   continuing education   cosmetology schools   customer service  

Discount Spa Site Surveys the State of the Spa

July 1, 2006  | Article

Of  the women who’ve indulged, 88% think spas are too expensive and 69% perceive them as primarily for the wealthy.

Keywords: communicating with customers   industry research   spas  

When Customers Complain

July 1, 2003  | Article

No one likes to hear complaints from clients, but they go hand in hand with working in a salon. Thankfully, there’s a way to deal with customer dissatisfaction that will keep both you and your client content.

Keywords: client complaints   communicating with customers   customer service  

On the Couch Answers Your Salon "Sticky Situation" Questions

October 1, 2002  | Article

“How do I get salon clients to keep their hands off my stuff when I’m not there?”

Keywords: clients   communicating with customers   dealing with coworkers   unhappy clients  

What Is Your Best Marketing Strategy?

April 1, 2002  | Article

This month's Reader to Reader offers ideas as diverse as how to display products to simply learning to be a good listener. 

Keywords: client referral systems   communicating with customers   customer service   little extras   marketing/promotions  

You Can Fire Your Clients

March 1, 2002  | Article

Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.

Keywords: annoying clients   bad clients   communicating with customers   customer service  

On the Couch Answers Your Business Questions

November 1, 2001  | Article

How should a nail tech deal with a client whose family life is disturbing?

Keywords: booth rental   communicating with customers  

How to Handle Customer Complaints

November 1, 2001  | Article

We hope these tips on soothing angry clients may help.

Keywords: client complaints   communicating with customers   customer service  

As I See It: Reach Out and Touch Someone

November 1, 1999  | Article

Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.

Keywords: communicating with customers   customer service   motivation  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

I’ll See You in Court! What to Do When a Client Sues

January 1, 1993  | Article

Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.

Keywords: client records   client relationships   communicating with customers   lawsuits   professional liability  

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

Keywords: communicating with customers   customer service   discount salons   keeping your business competitive  

A Client’s Body Language May Tell You What She Cannot

December 1, 1990  | Article

Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say

Keywords: communicating with customers  

The Customer-Service Relationship

February 1, 1983  | Article

What you don’t know is probably hurting you

Keywords: communicating with customers   customer service   professionalism  
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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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