November 1, 1999
July 1, 1995
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
January 1, 1993
Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.
February 1, 1991
How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.
December 1, 1990
Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say
February 1, 1983
What you don’t know is probably hurting you
Playing Footsy27 photos
The Bright Side: Summer Neon Colors26 photos
Should the salon owner do nails herself?
How do you react to negative feedback?
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