Topic : communicating with customers

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As I See It: Reach Out and Touch Someone

November 1, 1999  | Article

Keywords: communicating with customers   customer service   motivation  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

I’ll See You in Court! What to Do When a Client Sues

January 1, 1993  | Article

Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.

Keywords: client records   client relationships   communicating with customers   lawsuits   professional liability  

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

Keywords: communicating with customers   customer service   discount salons   keeping your business competitive  

A Client’s Body Language May Tell You What She Cannot

December 1, 1990  | Article

Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say

Keywords: communicating with customers  

The Customer-Service Relationship

February 1, 1983  | Article

What you don’t know is probably hurting you

Keywords: communicating with customers   customer service   professionalism  
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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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