Topic : communicating with customers

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You Can Fire Your Clients

March 1, 2002  | Article

Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.

Keywords: annoying clients   communicating with customers   customer service   firing staff  

On the Couch Answers Your Business Questions

November 1, 2001  | Article

How should a nail tech deal with a client whose family life is disturbing?

Keywords: booth rental   communicating with customers  

How to Handle Customer Complaints

November 1, 2001  | Article

We hope these tips on soothing angry clients may help.

Keywords: client complaints   communicating with customers   customer service  

As I See It: Reach Out and Touch Someone

November 1, 1999  | Article

Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.

Keywords: communicating with customers   customer service   motivation  

Survival Tactics: Your Clients Can Tell You a Lot About Your Business

June 1, 1998  | Article

A personal relationship with a client is wonderful... it makes your job pleasant and helps build a loyal, standing clientele.

Keywords: communicating with customers   customer service  

Say No to "Nail Guilt”

January 1, 1998  | Article

Today, I realize that broken nails or nails with stress cracks or lifting aren’t always due to the technician’s error. Now I play detective, immediately referring to a mental checklist of possible causes.

Keywords: communicating with customers   customer service  

What Irks at Work

September 1, 1997  | Article

Keywords: annoying clients   communicating with customers   customer service   dealing with coworkers   Debbie Krakalovich  

What Irks at Work

September 1, 1997  | Article

No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.

Keywords: client issues   client relationships   communicating with customers   customer service  

Ask The Right Questions

June 1, 1996  | Article

Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.

Keywords: client surveys   communicating with customers   customer service   Paula Gilmore  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

To Be Treated Like a Professional, Act Like One

November 1, 1994  | Article

Read on for Kessler’s surefire tips to increasing earnings and building your clientele.

Keywords: communicating with customers   professional image   professionalism   tips  

Client-Centered Service Wins Every Time

November 1, 1993  | Article

These salon owners use a client feedback form to help them monitor the quality of their salon and its services.

Keywords: client surveys   communicating with customers  

Staying Cool When Your Client Isn’t

July 1, 1993  | Article

Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.

 

Keywords: communicating with customers   customer service  

I’ll See You in Court! What to Do When a Client Sues

January 1, 1993  | Article

Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.

Keywords: client records   client relationships   communicating with customers   lawsuits   professional liability  

The Joys of Soft Selling

April 1, 1992  | Article

Competition getting hot? Turn down the volume and get a little personal. For today’s clients, superior service and directed dialogue are the fastest routes to sales success.

Keywords: communicating with customers   retail sales skills   retailing  

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