Topic : communicating with customers

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The Joys of Soft Selling

April 1, 1992  | Article

Competition getting hot? Turn down the volume and get a little personal. For today’s clients, superior service and directed dialogue are the fastest routes to sales success.

Keywords: communicating with customers   retail sales skills   retailing  

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

Keywords: communicating with customers   customer service   discount salons   keeping your business competitive  

A Client’s Body Language May Tell You What She Cannot

December 1, 1990  | Article

Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say

Keywords: communicating with customers  

The Customer-Service Relationship

February 1, 1983  | Article

What you don’t know is probably hurting you

Keywords: communicating with customers   customer service   professionalism  
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