April 18, 2013
| Article
The polish exchange at Hey, Nice Nails! in Long Beach, Calif., is just what is sounds like — clients are free to drop off a polish they no longer care for and pick up one that sparks their fancy.
Keywords: customer service polish
December 17, 2012
| Article
PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.
Keywords: customer service
August 21, 2012
| Article
In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.
Keywords: celebrities customer service organic services salon profiles vegan services
June 29, 2012
| Article
Mars The Salon, one of Tokyo’s most luxurious nail-care destinations, has opened its first outpost in North America with the debut of Mars The Salon Los Angeles.
Keywords: customer service Japanese culture salon decor/design
March 19, 2012
| Article
The consultation is your first opportunity to educate your new client and impress her with your professionalism.
Keywords: business building client consultation communicating with customers customer service
December 7, 2011
| News
In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.
Keywords: client health customer service educating clients holiday products Tweezerman
November 28, 2011
| News
SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.
Keywords: client health customer service nail health nail strengtheners tips
October 25, 2011
| News
Glamour magazine told us the top 10 things they love in the nail universe.
Keywords: Butter London customer service fashion manicures nail trends
September 14, 2011
| Article
Don’t forget the fundamentals of making a good first impression on new clients.
Keywords: client retention customer service
August 23, 2011
| Article
These salon manicures can transition from day-to-night with a simple at-home adjustment.
Keywords: China Glaze CND customer service Minx Nails Shellac
August 18, 2011
| Article
Daily deal sites like Groupon, LivingSocial, and countless others allure nail salons to advertise by their amazing reach and lightning-fast response times, but are they worth the pain in the you know what?
Keywords: advertising/promotions consumer advertising customer service marketing/promotions web marketing
April 19, 2011
| Article
As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.
Keywords: cancer client health customer service Mother's Day On My Mind
March 7, 2011
| Article
I've been thinking a lot about loyalty lately. Specifically, what makes clients loyal to certain salons or certain nail techs. Are you creating client loyalty?
Keywords: client relationships customer service Hannah Lee On My Mind
February 28, 2011
| Article
Turkish salon Misk keeps cleanliness and luxury at the top of its priority list as owner Ceren Ergun gears up to open a second location of her popular nail haven in Istanbul.
Keywords: autoclaves customer service international nails-only salons salon decor/design
February 28, 2011
| Article
Clients of Ole Henriksen Face/Body Spa in Los Angeles won’t muss their manicures flipping through the pages of tattered old magazines. Instead they can read the latest digital editions on the spa’s iPads.
Keywords: customer service salon decor/design
