Topic : customer service

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Reader to Reader: How do you make your services special?

January 1, 2002  | Article

Give them your full attention and never neglect "the little extras."

Keywords: customer service   little extras  

How to Handle Customer Complaints

November 1, 2001  | Article

We hope these tips on soothing angry clients may help.

Keywords: client complaints   communicating with customers   customer service  

Unredeemed Gift Certificates: No Give No Take

November 1, 2000  | Article

Unredeemed gift certificates are not money in your pocket. Even if the expiration date is past (and the state decides that), the money paid still rightfully belongs to the intended gift recipient.

Keywords: customer service   gift certificates   Valentine's Day services   Virginia  

Tiered Pricing: Where Supply Meets Demand

October 1, 2000  | Article

Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.

Keywords: customer service   employee issues   finding/retaining staff   service pricing  

It’s the Best Time to Be in the Beauty Biz

January 1, 2000  | Article

Take advantage of these stressful times and cultivate your salon as the one place where technology does not invade, where being the fasters doesn’t necessarily mean being the best, and where clients can take a quick breather before getting back into the rat race.

Keywords: customer service  

As I See It: Reach Out and Touch Someone

November 1, 1999  | Article

Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.

Keywords: communicating with customers   customer service   motivation  

Your Former Clients Tell Why They Left You

July 1, 1999  | Article

Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?

Keywords: client relationships   client retention   customer service  

When Inquiring Minds Want to Know: Doing Client Surveys

May 1, 1999  | Article

When you want to know what’s hot and what’s not with your clients, ask them!

Keywords: client surveys   customer service  

Chicago’s Finest - A Look at Salon Millennium

April 1, 1998  | Article

Hidden in a thick of grand old oaks and elms along a 15-mile stretch of Lake Michi­gan is one of the nation's best-kept secrets. Privacy and anonymity are sacrosanct in this close-knit community where the living legacies of some of the most prosperous entrepreneurs of the Indus­trial Revolution reside.

Keywords: business building   client retention   customer service   Illinois  

When It's Time For a Change

June 1, 1997  | Article

Clients have their reasons for wanting to go au naturel—with their nails, that is. You can keep your former acrylic clients loyal to you with a good removal and post-removal care.

Keywords: acrylics   customer service   nail biting   natural nail care   removing acrylics  

201 Ways to Build Your Business

February 1, 1997  | Article

We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.

Keywords: building your clientele   business building   customer service   organization   techniques  

Tip of the Month: Creating a Client Care Bag

June 1, 1996  | Article

Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.

Keywords: customer service  

Perfect Hands Deserve Dazzling Gem

June 1, 1996  | Article

JoAnn Har, a nail technician in Hod Hasharon, Israel, gives her clients a little something extra, and it doesn’t cost her a cent.

Keywords: add-on services   customer service  

Tip of the Month: Using an Undercover Client

December 1, 1995  | Article

Find out if your customer service is as good as you want it to be.

Keywords: customer service  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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