March 1, 2002
Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.
Keywords: annoying clients bad clients communicating with customers customer service
March 1, 2002
I asked my mother to bring my makeup bag to the hospital. Hearing my request, my doctor said, "She'll be out of here in a week," knowing that when a woman is ready to look her best she's on the road to recovery.
Keywords: As I See It customer service motivation
February 1, 2002
Even though it may seem like a client doesn't ever want to change, she usually likes to know that you haven't given up on her.
Keywords: As I See It customer service
January 1, 2002
Give them your full attention and never neglect "the little extras."
Keywords: customer service little extras
November 1, 2001
We hope these tips on soothing angry clients may help.
Keywords: client complaints communicating with customers customer service
November 1, 2000
Unredeemed gift certificates are not money in your pocket. Even if the expiration date is past (and the state decides that), the money paid still rightfully belongs to the intended gift recipient.
Keywords: customer service gift certificates Valentine's Day services Virginia
October 1, 2000
Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.
Keywords: customer service employee issues finding/retaining staff service pricing
May 1, 2000
Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?
Keywords: customer service fills Reader to Reader service pricing
January 1, 2000
Take advantage of these stressful times and cultivate your salon as the one place where technology does not invade, where being the fasters doesn’t necessarily mean being the best, and where clients can take a quick breather before getting back into the rat race.
Keywords: customer service
November 1, 1999
Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.
Keywords: communicating with customers customer service motivation
July 1, 1999
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
Keywords: client relationships client retention customer service
May 1, 1999
When you want to know what’s hot and what’s not with your clients, ask them!
Keywords: client surveys customer service
April 1, 1998
Hidden in a thick of grand old oaks and elms along a 15-mile stretch of Lake Michigan is one of the nation's best-kept secrets. Privacy and anonymity are sacrosanct in this close-knit community where the living legacies of some of the most prosperous entrepreneurs of the Industrial Revolution reside.
Keywords: business building client retention customer service Illinois
June 1, 1997
Clients have their reasons for wanting to go au naturel—with their nails, that is. You can keep your former acrylic clients loyal to you with a good removal and post-removal care.
Keywords: acrylics customer service nail biting natural nail care removing acrylics
February 1, 1997
We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.
Keywords: building your clientele business building customer service organization techniques