June 1, 1996
Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.
JoAnn Har, a nail technician in Hod Hasharon, Israel, gives her clients a little something extra, and it doesn’t cost her a cent.
December 1, 1995
Find out if your customer service is as good as you want it to be.
July 1, 1995
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
February 1, 1995
Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.
January 1, 1995
Get ready! Predictions on where the nail industry is headed!
May 1, 1994
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
April 1, 1994
January 1, 1992
Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.
April 1, 1991
Start by giving clients know-'em'dead service instead of lowering your prices.
March 1, 1991
If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.
February 1, 1991
How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.
December 1, 1990
Demonstrate your commitment with swift, courteous action
As a nail tech it is tempting to specialize in one area, but limiting yourself will result in lost clients, especially in today's recession.
December 1, 1988
I remain bouyantly optimistic about the nail industry, its status, and its future.
Cosmoprof 2014: Danny Haile's 50th Surprise Party11 photos
Cosmoprof 2014: City of Hope Gala6 photos
Is perfectionism on the job a blessing or a curse?
What’s the best way to recruit techs for a new salon?
What low-cost extras do you provide that clients perceive as having a high value?
Do I need a special permit to do medical pedicures?
Should the salon owner do nails herself?
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