Topic : customer service

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When It's Time For a Change

June 1, 1997  | Article

Clients have their reasons for wanting to go au naturel—with their nails, that is. You can keep your former acrylic clients loyal to you with a good removal and post-removal care.

Keywords: acrylics   customer service   nail biting   natural nail care   removing acrylics  

201 Ways to Build Your Business

February 1, 1997  | Article

We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.

Keywords: building your clientele   business building   customer service   organization   techniques  

Tip of the Month: Creating a Client Care Bag

June 1, 1996  | Article

Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.

Keywords: customer service  

Perfect Hands Deserve Dazzling Gem

June 1, 1996  | Article

JoAnn Har, a nail technician in Hod Hasharon, Israel, gives her clients a little something extra, and it doesn’t cost her a cent.

Keywords: add-on services   customer service  

Ask The Right Questions

June 1, 1996  | Article

Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.

Keywords: client surveys   communicating with customers   customer service   Paula Gilmore  

Tip of the Month: Using an Undercover Client

December 1, 1995  | Article

Find out if your customer service is as good as you want it to be.

Keywords: customer service  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

Subtlety Signals Sophistication

May 1, 1995  | Article

Champagne and caviar are sophisticated; corned beef and cabbage are not. What else is sophisticated and what isn't?

Keywords: beverages in the salon   customer service   dress codes   massage   professional image  

Nail Technician With A Nurse's Touch

February 1, 1995  | Article

Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.

Keywords: alternative careers   customer service  

A Welfare System That Works

January 1, 1995  | Article

“To practice good ethics is to be concerned about the public welfare, the welfare of individual clients, your reputation, and the reputation of the profession you represent.”

Keywords: customer service   Milady  

Aliens Land On Earth And Other New Year's Predictions

January 1, 1995  | Article

Get ready! Predictions on where the nail industry is headed!

Keywords: As I See It   customer service   keeping your business competitive   staff management  

Opportunity Only Rings Twice

May 1, 1994  | Article

A client’s first telephone experience with your salon should include a quick response and a cheery hello.

Keywords: customer service   phone skills   receptionist  

Perks That Keep Clients Coming Back for More

April 1, 1994  | Article

Keywords: customer service  

Open Doors, Open Floors - Making Your Salon Handicapped Accessible

January 1, 1992  | Article

Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.

Keywords: customer service   special needs clients  

Customer Service Ideas for Battling Discount Salons

April 1, 1991  | Article

Start by giving clients know-'em'dead service instead of lowering your prices.

Keywords: customer service   discount salons   keeping your business competitive  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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