January 1, 2002
Give them your full attention and never neglect "the little extras."
Keywords: customer service little extras
November 1, 2001
We hope these tips on soothing angry clients may help.
Keywords: client complaints communicating with customers customer service
November 1, 2000
Unredeemed gift certificates are not money in your pocket. Even if the expiration date is past (and the state decides that), the money paid still rightfully belongs to the intended gift recipient.
Keywords: customer service gift certificates Valentine's Day services Virginia
October 1, 2000
Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.
Keywords: customer service employee issues finding/retaining staff service pricing
May 1, 2000
Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?
Keywords: customer service fills Reader to Reader service pricing
January 1, 2000
Take advantage of these stressful times and cultivate your salon as the one place where technology does not invade, where being the fasters doesn’t necessarily mean being the best, and where clients can take a quick breather before getting back into the rat race.
Keywords: customer service
November 1, 1999
Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.
Keywords: communicating with customers customer service motivation
September 1, 1999
In the Land of the Rising Sun, nail care is rising in popularity. As manufacturers jockey for market share and brand loyalty, Japanese nailists bring a flair for nail design and a perfectionist streak that has the world watching.
Keywords: California state regulations CND competitions cosmetology schools customer service
July 1, 1999
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
Keywords: client relationships client retention customer service
May 1, 1999
When you want to know what’s hot and what’s not with your clients, ask them!
Keywords: client surveys customer service
December 1, 1998
Great technical skills will only take you so fan but success is within reach if you follow these sometimes not-so-simple steps.
Keywords: customer service Just My Opinion
August 1, 1998
After her salon was destroyed in a tornado, some of the companies she had loyally supported for many years offered to help replace what had been lost.
Keywords: customer service salon safety
June 1, 1998
A personal relationship with a client is wonderful... it makes your job pleasant and helps build a loyal, standing clientele.
Keywords: communicating with customers customer service
April 1, 1998
Hidden in a thick of grand old oaks and elms along a 15-mile stretch of Lake Michigan is one of the nation's best-kept secrets. Privacy and anonymity are sacrosanct in this close-knit community where the living legacies of some of the most prosperous entrepreneurs of the Industrial Revolution reside.
Keywords: business building client retention customer service Illinois
February 1, 1998
This salon owner can't stop her clients from picking their nails, but she can disincentivize it by charging them when they do.
Keywords: customer service difficult clients service pricing