Topic : customer service

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Blown Away

August 1, 1998  | Article

After her salon was destroyed in a tornado, some of the companies she had loyally supported for many years offered to help replace what had been lost. 

Keywords: customer service   salon safety  

Survival Tactics: Your Clients Can Tell You a Lot About Your Business

June 1, 1998  | Article

A personal relationship with a client is wonderful... it makes your job pleasant and helps build a loyal, standing clientele.

Keywords: communicating with customers   customer service  

Chicago’s Finest - A Look at Salon Millennium

April 1, 1998  | Article

Hidden in a thick of grand old oaks and elms along a 15-mile stretch of Lake Michi­gan is one of the nation's best-kept secrets. Privacy and anonymity are sacrosanct in this close-knit community where the living legacies of some of the most prosperous entrepreneurs of the Indus­trial Revolution reside.

Keywords: business building   client retention   customer service   Illinois  

You Pick, You Pay

February 1, 1998  | Article

This salon owner can't stop her clients from picking their nails, but she can disincentivize it by charging them when they do. 


Keywords: customer service   difficult clients   service pricing  

Say No to "Nail Guilt”

January 1, 1998  | Article

Today, I realize that broken nails or nails with stress cracks or lifting aren’t always due to the technician’s error. Now I play detective, immediately referring to a mental checklist of possible causes.

Keywords: communicating with customers   customer service  

What Irks at Work

September 1, 1997  | Article

Keywords: annoying clients   communicating with customers   customer service   dealing with coworkers   Debbie Krakalovich  

What Irks at Work

September 1, 1997  | Article

No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.

Keywords: client issues   client relationships   communicating with customers   customer service  

When It's Time For a Change

June 1, 1997  | Article

Clients have their reasons for wanting to go au naturel—with their nails, that is. You can keep your former acrylic clients loyal to you with a good removal and post-removal care.

Keywords: acrylics   customer service   nail biting   natural nail care   removing acrylics  

Reader to Reader: What Type of Music Do You Play in Your Salon?

April 1, 1997  | Article

Readers' tastes run from classical to techno to Enya. 

Keywords: customer service   Reader to Reader  

201 Ways to Build Your Business

February 1, 1997  | Article

We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.

Keywords: building your clientele   business building   customer service   organization   techniques  

Ciao Bella!

December 1, 1996  | Article

NAILS first heard of Ciao Bella when nail technician Dynise Rein- bold submitted the salons printed materials to the magazines 1996 Graphics Contest.

Keywords: customer service   hiring nail technicians   salon profiles  

We Aim to Serve You Better

September 1, 1996  | Article

Try as we might, the staff of NAILS does not know everything there is to know about nails. The daily ins and outs of the business are something only professionals working in the field can really know. That’s why NAILS invited a prestigious group of individuals-salon owners, nail technicians, and educators-to act as our Editorial Advisory Board. Members of the board will suggest article ideas, provide expert counsel, and keep us up-to-date on trends, salons, and people worth noticing. By way of introducing them to you, we’ve asked them to share their own professional achievements and their thoughts on the biggest challenges facing the industry.


Keywords: customer service   keeping your business competitive  

Tip of the Month: Creating a Client Care Bag

June 1, 1996  | Article

Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.

Keywords: customer service  

Perfect Hands Deserve Dazzling Gem

June 1, 1996  | Article

JoAnn Har, a nail technician in Hod Hasharon, Israel, gives her clients a little something extra, and it doesn’t cost her a cent.

Keywords: add-on services   customer service  

Ask The Right Questions

June 1, 1996  | Article

Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.

Keywords: client surveys   communicating with customers   customer service   Paula Gilmore  

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