Topic : customer service

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Las Vegas: Land of the Large Salons

August 1, 1993  | Article

Owners of the largest salons in Las Vegas say the right location, the right people, and a desirable atmosphere helped them achieve their size, but after that it was just plain hard work.

Keywords: customer service   Las Vegas salons   technology  

Staying Cool When Your Client Isn’t

July 1, 1993  | Article

Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.

 

Keywords: communicating with customers   customer service  

Open Doors, Open Floors - Making Your Salon Handicapped Accessible

January 1, 1992  | Article

Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.

Keywords: customer service   special needs clients  

Customer Service Ideas for Battling Discount Salons

April 1, 1991  | Article

Start by giving clients know-'em'dead service instead of lowering your prices.

Keywords: customer service   discount salons   keeping your business competitive  

Editor's note: Take Better Care of What You Have

March 1, 1991  | Article

If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.

Keywords: customer service   recession  

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

Keywords: communicating with customers   customer service   discount salons   keeping your business competitive  

How to Handle Customer Complaints

December 1, 1990  | Article

Demonstrate your commitment with swift, courteous action

Keywords: customer service  

Stay Ahead of the Pack With Outstanding Customer Service

December 1, 1990  | Article

As a nail tech it is tempting to specialize in one area, but limiting yourself will result in lost clients, especially in today's recession.

Keywords: customer service   keeping your business competitive  

Publisher's Note: Optimistic About the Nail Industry

December 1, 1988  | Article

I remain bouyantly optimistic about the nail industry, its status, and its future.

Keywords: business building   customer service   economy  

Publisher's Note: Pay Special Attention to Client's Needs

July 1, 1986  | Article

Too often the minor things, the miscellaneous details can mean the big difference in the way your customers view you and your salon.

Keywords: customer service  

Publisher's Note

July 1, 1986  | Article

You should know the importance of interacting with your client, with making her feel well treated, pampered.

Keywords: customer service  

The Customer-Service Relationship

February 1, 1983  | Article

What you don’t know is probably hurting you

Keywords: communicating with customers   customer service   professionalism  

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