Topic : difficult clients

1 - 6 of 6

Client of the Month: The Germaphobe

November 1, 2014  | Article

With all the nail salon “horror stories” in the news recently, you may be seeing more clients who have sanitation concerns. These concerns can range from mild worry to full-blown germaphobia. Learn how to put your clients’ fears at ease and help them enjoy a safe and healthy nail service.

Keywords: client health   difficult clients   salon sanitation  

On the Couch Answers Your Salon "Sticky Situation" Questions

October 1, 2002  | Article

“How do I get salon clients to keep their hands off my stuff when I’m not there?”

Keywords: clients   communicating with customers   dealing with coworkers   difficult clients  

Reader to Reader: How Do You Gently “Fire” Clients?

September 1, 2000  | Article

Suggestions range from being direct to adopting a "three strikes and you're out" rule. 

Keywords: annoying clients   difficult clients   Reader to Reader  

How Do You Gently “Fire” Clients?

September 1, 2000  | Article

NAILS asks readers how to get rid of clients who are causing more harm than they're worth.

Keywords: annoying clients   difficult clients  

You Pick, You Pay

February 1, 1998  | Article

This salon owner can't stop her clients from picking their nails, but she can disincentivize it by charging them when they do. 


Keywords: customer service   difficult clients   service pricing  

Salon Soap Operas

September 1, 1991  | Article

Don’t let squabbles, rivalries, and gossip turn your business into “As the Salon Turns.”

Keywords: difficult clients   salon gossip   staff management  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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