Topic : Jill Wilson

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Give Gifts Galore

December 7, 2011  | 

We’ve been talking about our holiday game plan. It’s not too late to get your holiday cards together. Your clients have already made their holiday appointments and soon we’ll be so busy we can’t take a

Keywords: customer service   Jill Wilson  

Say Thank You With a Discount

November 22, 2011  | 

We’ve been talking about getting our holiday plan together and about putting it into action. Hopefully you’ve taken my advice and have made your list of clients you wish to give a holiday card to. I hope

Keywords: customer service   Jill Wilson  

Start Those Holiday Cards

November 16, 2011  | 

The holiday season is just around the corner and some of your salons are already decked out for the season. Pretty soon our stations will be full every minute of the day. We'll be making our

Keywords: customer service   Jill Wilson  

Maximizing Your Holiday Income

November 7, 2011  | 

Wow! What a series about pre-booking we’ve had over the last two months. Just by implementing one of those pre-booking ideas with incentives, you will raise your pre-book percentage. Who has implemented one of the three

Keywords: Jill Wilson   profitablity   scheduling  

More Pre-Booking Incentive Ideas

November 2, 2011  | 

This is the last week of our discussion about pre-booking. My hope is that you have really taken this to heart and taken action after reading our blog. All my posts throughout September and October have

Keywords: Jill Wilson   scheduling  

Use Contests to Spur Pre-Booking

October 25, 2011  | 

Over the past few weeks we have talked about how important it is to pre-book your client’s next appointment. I’ve shown you the math and hopefully you’ve seen the light and realized what it means to

Keywords: Jill Wilson   scheduling  

Practice Pre-Booking Now and Prevent the January Slump

October 19, 2011  | 

During the months of September and October we have been talking about pre-booking. We’ve discussed how important it is to your business and to your revenue. I have given you numerous ways to get your client

Keywords: customer service   Jill Wilson   scheduling  

Making It Tough to Say No, Part 2

October 10, 2011  | 

Picking up from my last post, I’d like to discuss some ways you can respond if your client initially says no to your offer to pre-book. So after the appointment, I’ve walked my client to the front

Keywords: customer service   Jill Wilson   scheduling  

Making It Tough to Say No, Part 1

October 5, 2011  | 

In my last post  I showed you the math of how much money can be lost by not pre-booking just one pedicure. Hopefully the math made sense to you and you’ve started to make the pre-book

Keywords: clients   Jill Wilson   scheduling  

How Much Are You Losing By Not Pre-Booking?

September 26, 2011  | 

I’ve mentioned that pre-booking your clients guarantees your salary, but do we really know what that means? To give you a better understanding, I want to show you some numbers. This will really give you a

Keywords: customer service   Jill Wilson   profitablity  

Pre-Booking: Which Words Work Best?

September 20, 2011  | 

Thank you for your comments and keep your comments coming! We enjoy hearing from our readers. We love to hear that you are learning from our blog and have found something that works from our words.

Keywords: customer service   Jill Wilson  

Upping Your Pre-Booking Percentages

September 12, 2011  | 

Since Rachael is focusing on pre-books, I thought this should be the topic this week. I want to show you how pre-booking can affect salon congestion. When Summit Salon Consulting Group held seminars in Minneapolis, my salon

Keywords: customer service   Jill Wilson  

Partner With Your Product Distributor

August 31, 2011  | 

This week we're following up with onsite in-salon training at your salon with me. In last week's post, we talked about custom-designing your add-on menu and getting the nail department consistent with all services. This week,

Keywords: Jill Wilson   retailing  

Implement Consistency

August 22, 2011  | 

I am a successful nail technician because of the many people who have shared their expert advice with me. I believe, as I mentioned in other articles, that passing it on is one of the best

Keywords: Jill Wilson   salon services  

Keeping Product Costs Down

August 17, 2011  | 

Product costs are a big contributor when it comes to making a department non profitable. As I stated in my last post,"Is Your Nail Department Profitable?", many owners have a lot of their money tied up in

Keywords: Jill Wilson  

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