November 17, 2010
By Lisa Marie Arnold, Salon & Spa Solutions As we near the end of 2010, you may be reflecting on your accomplishments — or maybe on some shortcomings this past year. Salon and spa owners need
January 11, 2010
By Lisa Marie Arnold, Salon & Spa SolutionsAre you ready for 2010?The hectic holiday season is behind us now and it is time to plan for 2010! What will you do differently, what will you do
October 5, 2009
By Lisa Marie Arnold,Salon & Spa Solutions Client communication is key! My personal opinion is that 70% of a technician’s success comes from how well you communicate with their guests. It is all in the
August 17, 2009
By Lisa Marie Arnold, Salon & Spa Solutions Salon and spa owners are increasingly optimistic about sales growth in the months ahead. According to a PBA study released July 2009, 60% of salon/spa owners expect their
July 20, 2009
By Lisa Marie Arnold, Salon & Spa Solutions One of my biggest pet peeves is techs who don’t feel confident about raising prices. Yes, even in these economic times, there are still technicians worthy of a price
June 15, 2009
By Lisa Marie Arnold, Salon & Spa Solutions Every so often I get a “wake-up” comment from a client that I feel is absolutely necessary to share with my other accounts. We can implement systems, RX
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