April 15, 2013
| Article
TextUs.Biz is an app for PC, Mac, or iPad that allows the salon to use its existing landline telephone number to text messages back and forth with customers.
Keywords: receptionist smartphone apps
December 1, 2000
| Article
Often overlooked, the front desk position in every salon has the power to make (or break) the first (and last) impression a client has of your establishment. Here we show you how to turn your front desk from a support position into a profit center and customer service gateway.
Keywords: receptionist
May 1, 1994
| Article
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
Keywords: customer service first impressions receptionist telephone etiquette
