Topic : Sandy Combs

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Referrals Are Holding Steady

March 9, 2012  | 

Our goals are going well. Rachael and I are working hard on our referral contest. Right now we are staying even with the previous two months’ numbers and we have the rest of March to go

Keywords: clients   Sandy Combs  

Clients Cool With Price Increase

February 27, 2012  | 

Thank you everyone for your comments. It is really helpful to us to hear you relate to how we have struggled and how we deal with those problems. I hope that our suggestions help those of

Keywords: professionalism   Sandy Combs   service pricing  

Polishing Nails All the Way to the Bank

February 17, 2012  | 

You know Jill it means a lot to Rachael to hear me tell her she is doing outstanding work, but it means so much more to see you commend her actions on this blog. She was

Keywords: profitablity   salon services   Sandy Combs   service pricing  

A Contest to Build Referrals

February 10, 2012  | 

Wow, Jill, this roadmap is a great way to keep track of your progress. We can really see how to plan ahead to make the most of the promotion. I use my Jump Journal to keep track

Keywords: clients   Sandy Combs  

Praise for Rachael’s Raging Success

February 3, 2012  | 

This is a great series on goal setting. Like Jill talked about last week, setting realistic goals is key to being successful and also helps to motivate you to set new ones once you reach a

Keywords: Sandy Combs  

Taking a Moment to Say Thanks

January 20, 2012  | 

Wow! It has been a year, already? It is hard to believe that we have been writing The Coaching Chronicles together for a whole year, Jill. It has been a wonderful experience to be able to

Keywords: Sandy Combs  

First Salon Retreat Was a Success

January 13, 2012  | 

Wow, it was a busy holiday season. I hope you all had a great season like I did. We had an amazing 2011. I am really thankful to have been able to experience such a wonderful

Keywords: Sandy Combs  

It’s Clearance Time

December 30, 2011  | 

Jill, those types of items always help us at our salon to retail more products during the holidays. I often am able to help my guests find just the perfect thing for their last-minute holiday shopping. The

Keywords: retailing   Sandy Combs  

There’s No Guilt With Gift Cards

December 16, 2011  | 

Thanks Jill! We are all working very hard and it has been great to see the other spa side girls get into the contest too. I can’t wait to see the final numbers as well and

Keywords: customer service   Sandy Combs  

Getting Holiday Gifting Just Right

December 9, 2011  | 

Jill, I too have made holiday gift bags. I used the treat bags most of the time. Once I found really cute little organza bags at the previous year’s post-Christmas craft store sales and got them

Keywords: customer service   Sandy Combs  

Holiday Cards: Don’t Get Caught Unprepared

December 5, 2011  | 

When I first started out, I would only make out holiday cards for the clients I would see in a given week. I didn’t realize that I would sometimes feel woefully unprepared to reciprocate. I would

Keywords: customer service   Sandy Combs  

Cards and Treats Ring In the Season

November 18, 2011  | 

Holiday cards are a great way to brighten your clients’ holiday season. Many of my guests only get a few cards each year and they have said that they miss receiving them. I have a client

Keywords: customer service   Sandy Combs  

Implementing Holiday Planning

November 14, 2011  | 

Jill, yes, it has been a great series on pre-booking. I know I have taken a lot of new ideas from it to implement over the next few months. I am really excited to see what

Keywords: profitablity   Sandy Combs  

Pre-Booking Contest Progress Report

November 4, 2011  | 

Jill, those are all great ideas to help raise our pre-book percentage. I can’t wait to try some of the other ones out later in the year. We are going with the product-filled gift basket drawing

Keywords: Sandy Combs   scheduling  

Offering the Right Incentive

October 28, 2011  | 

In the past I’ve run specials to try to entice clients to book their next appointment. I remember during my first year in business I would tell my clients that if they booked their next two

Keywords: Sandy Combs   scheduling  

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The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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