Topic : Sandy Combs

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Offering the Right Incentive

October 28, 2011  | 

In the past I’ve run specials to try to entice clients to book their next appointment. I remember during my first year in business I would tell my clients that if they booked their next two

Keywords: Sandy Combs   scheduling  

Head Off the January Blues

October 24, 2011  | 

Photo: Nail competitor Elyse Perry took second in the Veteran Simply Salon category at the NW Nailtech Networking Retreat. I agree Jill, it is very important to make sure you are pre-booking during the holidays. For me,

Keywords: Sandy Combs   scheduling  

Scripting the Pre-Book

October 14, 2011  | 

I can really relate to the deflated feeling Jill talks about in her post when a client shoots down your pre-book offering. Early on in my career, as I mentioned before, this feeling happened to me a

Keywords: customer service   Sandy Combs   scheduling  

Pre-Booking: Hitting the Numbers

October 7, 2011  | 

I can speak to my experiences with using the tactics Jill recommends to improve my pre-book percentage. I have been doing really well for a long time at asking every client to book her next appointment

Keywords: customer service   Sandy Combs   scheduling  

Math, Not Magic

September 30, 2011  | 

When I graduated from cosmetology school I had no idea how to project my earnings. As I said before, I just waited for my client to call or to walk in. As a result many of

Keywords: customer service   profitablity   Sandy Combs   scheduling  

Getting Clients to Reserve Their Time

September 26, 2011  | 

Back when I first started to work in the salon as a booth renter, I did not know how to pre-book. If the clients didn’t ask to schedule their next appointment before they left then it

Keywords: customer service   Sandy Combs  

The Goal: 75% Pre-Booking Rate

September 16, 2011  | 

Pre-booking has transformed our business. When we started the salon our pre-book percentage was abysmal — something like 20% for the entire salon. The phones were ringing off of the hook and the front desk staff

Keywords: Sandy Combs   scheduling  

Rachael’s Reaching Her Goals

September 6, 2011  | 

Regarding Jill’s last post, I remember when I was a booth renter, the retail shelves looked like someone with a bad case of multiple personality disorder had picked out the products. And with at least four

Keywords: clients   Sandy Combs  

No More Hit or Miss

August 29, 2011  | 

I can attest to the fact that consistency is key to a successful salon from the front desk to the back room. Before we started doing things in a more organized manner when we started implementing

Keywords: customer service   Sandy Combs  

A Place for Everything

August 22, 2011  | 

When our salon first started implementing the Summit Salon coaching strategies, our cupboards throughout the salon looked much like Jill said — filled with a hodgepodge of products. Even on the hair side of the salon the

Keywords: Sandy Combs  

Little Tweaks Lead to Big Changes

August 15, 2011  | 

I used to booth rent at the salon. However, the salon owner realized that type of business model wasn’t working very well and went to aSummit Salon seminar. She learned a ton of information there about

Keywords: owner issues   Sandy Combs  

Sharing Knowledge

August 8, 2011  | 

Yes, thank you NAILS Magazine for the opportunity to write this blog with Jill. This has been a wonderful learning experience for myself and for my cohort in the salon.  I completely agree will you Jill,

Keywords: professionalism   Sandy Combs   techniques  

Bogged Down by Artificial Nails

July 29, 2011  | 

Jill, I will ask every client if she wants to schedule a pedicure with her next appointment. That is a great idea to build with my current clients. I have used this technique with my natural

Keywords: salon services   Sandy Combs  

No Time for Feet

July 22, 2011  | 

On behalf of Rachael and myself, thank you Jill for the Kudos.  We have both worked very hard to implement some of these suggestions and it is very rewarding to see it paying off.  I am

Keywords: salon services   Sandy Combs  

More Proof That It’s Working

July 15, 2011  | 

Since we are finishing up with this fitness series, I thought I would take a step back and give an update on the new tech in our salon and how her business has grown since she

Keywords: clients   salon services   Sandy Combs  

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