Topic : staff management

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Milady Webinars Are Online

September 14, 2011  | News

Industry trainer Steve Gomez is hosting a series of complimentary Milady webinars designed for salon and spa professionals.

Keywords: educational materials   Milady   staff management  

Take Care of Your Most Valuable Resources

January 31, 2011  | Article

Tamara Jercha offers the following tips to help improve employer/employee relations, increase productivity, and decrease employee turnover.

Keywords: employee issues   staff management  

Ditch Your Appointment Book for Good

September 1, 2010  | Article

Salon owners love online booking because it cuts down on no shows, increases revenue, and eliminates phone tag. Clients love it because it makes the salon seem more professional and it accommodates their busy lifestyles. "And don’t worry, with MindBody you decide what appointments can be booked online. You can even use overlapping and double-booking features to maximize your efficiency," says Meg McCall, director of marketing for MindBody Salon Management Software.

Keywords: business tools   customer service   staff management   time management  

For the Good of the Team

January 1, 2010  | Article

Sure we love our clients and the work we do, but it’s our relationships with coworkers that can make the difference between a so-so work environment and a place we look forward to returning to day after day. NAILS asked readers: What do you do that’s special or unique at your salon to foster team spirit?

Keywords: healthy working   motivation   reader surveys   salon atmosphere   staff management  

Motivating Across the Generational Divide

December 1, 2009  | Article

Recognizing what’s important to our employees and clients is more than knowing their favorite shade of polish or the names of their children; it’s about understanding that they embrace the things they do, in part, because of what the world looked like as they grew up.

Keywords: business tools   customer service   keeping your business competitive   marketing/promotions   staff management  

Week 12: The Five Ways Leaders Lose Their Edge

October 20, 2009  | Article

Whether the economic times are flourishing or floundering, many leaders get stuck in the same trap: They don’t take time to stop and reflect on what they’re doing. Because there’s so much for them to do and they have so much responsibility and accountability on their shoulders, they’re constantly on the go, striving to deliver results. That’s why they need to take a step back, and give some serious thought to what they’re doing and why they’re doing it.

Keywords: 2010 Project   recession   staff management  

How to Stretch a Buck in the Salon

September 1, 2009  | Article

Shari Finger, owner of Finger’s Nail Studio, suggests cutting payroll hours, inventory, supplies, and insurance costs  to make a dollar go farther.

Keywords: money   salon finances   Shari Finger   staff management  

Here Today, Gone Tomorrow

May 1, 2009  | Article

Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.

Keywords: business tools   customer service   staff management  

Reader to Reader: How does your computer save your life?

January 26, 2009  | Article

Once you've switched to a computerized system of scheduling clients, tracking sales and managing inventory, there's no going back to a manual system.

Keywords: business tools   keeping your business competitive   Reader to Reader   retailing   staff management  

The Coaching Chronicles: Installment #3, Retail and Staff Management

January 1, 2009  | Article

Editor’s Note: In this occasional series, we follow along as -Adrienne, a mother of two who moved last year with her husband to North Carolina, works to rebuild her nail business from scratch. She’s working with Heather, a certified salon success coach, to help her succeed. If you missed the first two installments, see NAILS’ -February and June 2008 issues or visit The Coaching Chronicles blog at http://blogs.nailsmag.com/coach.

Keywords: blogs   business tools   finding/retaining staff   marketing/promotions   networking  

Me and You — So Happy Together?

October 1, 2008  | Article

It’s easy to see the benefits of a partner in our personal and social lives — but are there benefits to a partner in business? An LLC might be a better way to structure your business.

Keywords: business tools   finance   opening a new salon   staff management  

Our Own Worst Enemies: Dealing with Bad Coworkers

July 1, 2008  | Article

The coffee pot is on and dry, the retail area is dusty, and your coworker is happily filing the nails of one of your favorite clients. You are not alone. Nail techs just like you are facing the same issues in salons around the globe. Don’t let that bad coworker get your panties in a bunch. It’s time to band together and take back the salon.

Keywords: business   finding/retaining staff   staff management  

Are Jeans and Sweats Up to Code?

June 1, 2008  | Article

Whether or not your salon has an official dress code, there are expectations that a certain standard be maintained. Just what that standard is may depend on the atmosphere, size, and location of your salon. We asked techs if there is ever a time when old jeans or sweats are appropriate attire for the salon.

Keywords: professional image   salon uniforms   staff management  

Mystery Shopper Checklist:

May 1, 2008  | Article

You can’t fix it if you don’t know it’s broken. Make the most out of a mystery shopper program by gathering the most relevant information about your salon and be on your way to creating stellar customer service.

Keywords: business building   staff management  

Spin the Wheel! Playing the Classification Game

April 1, 2008  | Article

In the salon industry, workers most often operate in one of three ways: as employees, booth renters, or independent contractors. But for years many salons have incorrectly labeled their independent contractors and may have put themselves at risk of having the IRS reclassify their workers. Find out if you're doing things correctly or if you're just spinning the wheel and seeing where it lands.

Keywords: booth rental   business   business tools   employee issues   independent contractors  

Encyclopedia

 Ann Spilo, chairperson of the board of Spilo Worldwide and recipient of the ABA’s lifetime achievement award, died in April, 2003
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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