August 1, 2007
| Article
M&M Nails & Wellness Center wins 2007 Salon of the Year award. Owner Maisie Dunbar calls it "the pinnacle of my nail career."
Keywords: CND continuing education customer service marketing/promotions private labeling
April 1, 2005
| Article
Learn the basic building blocks of customer service to establish a lasting rapport and make clients feel like friends. Whether on the phone or in person, learn what to say and what to do to cast yourself and your business in a positive light.
Keywords: customer service staff management
May 1, 2004
| Article
Creating a salon training manual may be just what you need to reorganize your business and elevate your team to a new level of professionalism. Although creating and implementing a service manual takes time and energy, the end results are well worth the effort.
Keywords: customer service opening a new salon opening your own salon salon manual staff management
November 1, 2003
| Article
How a salon chooses to pay its staff can make all the difference in employee retention, quality of service, profitability, and your ability to compete. After payroll, salon owners are often left only with their own tip money and revenue from services they've performed. Should you abandon the traditional commission structure for a pay system that rewards behaviors that are key to the salon's overall success?
Keywords: business keeping your business competitive money service pricing staff management
September 1, 2003
| Article
If your salon team isn't performing as well as you'd like, it could be because of your leadership. Study the systems that will assist each employee in achieving her best: mission statement, employee evaluations, staff meetings, coaching for individuality, and rewards.
Keywords: employee issues staff management
June 1, 2000
| Article
Should more states allow apprenticeships as a viable educational option for aspiring nail technicians?
Keywords: apprentice programs As I See It staff management
February 1, 1998
| Article
You may suspect you have a personnel problem, but when your entire staff walks out, you know it’s time to change the way you do business.
Keywords: finding/retaining staff staff management
August 1, 1996
| Article
The idea for the one-year-old cosmetology personnel agency grew out of DeVenuto’s own experience as a salon owner who often wished she could find temporary help.
Keywords: finding/retaining staff staff management
December 1, 1995
| Article
New nail technicians are diamonds in the rough. Here’s how salon owners help neophytes polish their skills to perfection.
Keywords: finding/retaining staff staff management staff training
October 1, 1995
| Article
10 ways to motivate and retain top staff
Keywords: finding/retaining staff staff management
October 1, 1995
| Article
Keeping your clients happy is crucial but don't forget about your novice nail technicians.
Keywords: As I See It mentoring preventing burnout staff management
January 1, 1995
| Article
Prevent issues from lingering and keep team informed with regular salon meetings.
Keywords: staff management
January 1, 1995
| Article
Get ready! Predictions on where the nail industry is headed!
Keywords: As I See It customer service keeping your business competitive staff management
