October 1, 2007
This is what you’ve been waiting for. You have a full book and clients waiting. So, what’s the problem? The problem is you need more space for nail tables, a way to manage a heavier workload, and capital to fund the expansion. Fortunately, solutions are near at hand.
Keywords: business business building consultants keeping your business competitive staff management
August 1, 2007
M&M Nails & Wellness Center wins 2007 Salon of the Year award. Owner Maisie Dunbar calls it "the pinnacle of my nail career."
Keywords: CND continuing education customer service marketing/promotions private labeling
March 1, 2007
How should you prioritize employees who want salon services? Should you even allow business-hours services for employees?
Keywords: staff management
November 1, 2006
Take this self-quiz to determine your strengths as a manager. The insights you glean may help you use your valuable personal resources more wisely and develop a better understanding of others.
Keywords: finding/retaining staff staff management staff training
February 1, 2006
It’s common for employers to accept all kinds of excuses for poor performance, mistakes, and problems. Be careful about being sucked into an employee’s personal problems.
Keywords: staff management
April 1, 2005
Learn the basic building blocks of customer service to establish a lasting rapport and make clients feel like friends. Whether on the phone or in person, learn what to say and what to do to cast yourself and your business in a positive light.
Keywords: customer service staff management
January 1, 2005
It is better to turn down business, referring business to another salon, than to keep employees that I cloud your space with their negative attitude.
Keywords: firing staff Maisie Dunbar Maryland staff management staff motivation
May 1, 2004
Creating a salon training manual may be just what you need to reorganize your business and elevate your team to a new level of professionalism. Although creating and implementing a service manual takes time and energy, the end results are well worth the effort.
Keywords: customer service opening a new salon staff management
November 1, 2003
How a salon chooses to pay its staff can make all the difference in employee retention, quality of service, profitability, and your ability to compete. After payroll, salon owners are often left only with their own tip money and revenue from services they've performed. Should you abandon the traditional commission structure for a pay system that rewards behaviors that are key to the salon's overall success?
Keywords: business keeping your business competitive money service pricing staff management
September 1, 2003
If your salon team isn't performing as well as you'd like, it could be because of your leadership. Study the systems that will assist each employee in achieving her best: mission statement, employee evaluations, staff meetings, coaching for individuality, and rewards.
Keywords: employee issues staff management
May 1, 2002
Have you ever felt like your salon is running you instead of the other way around? You can change things and create a positive, nurturing work environment where your employees are more than willing to follow your lead.
Keywords: salon management salon ownership staff management
April 1, 2002
For a salon to prosper, every member of the team must share a commitment to resolve potential conflicts quickly, before problems escalate and resentments grow.
Keywords: resolving staff conflicts staff management
January 1, 2002
Put your salon on the fast-track to business growth with leadership, teamwork, and the proven business systems. NAILS reports on the hows and whys of business growth through team development taught at Salon Business Strategies’ Fast Forward Live!
Keywords: Neil Ducoff staff management staff motivation staff training
November 1, 2001
While not legally required, an employee handbook provides employees with a roadmap to success in your business by clearly communicating your vision and their role in it, as well as the policies and procedures they need to live by at work.
Keywords: employee issues policies and procedures staff management staff retention staff training
June 1, 2001
Naming a manager to tend to the day-to-day needs of your nail staff and clients and to cultivate the department’s growth can transform a department that’s underdeveloped or overlooked to a thriving salon profit center.
Keywords: staff management staff motivation staff training