Topic : staff management

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Me and You — So Happy Together?

October 1, 2008  | Article

It’s easy to see the benefits of a partner in our personal and social lives — but are there benefits to a partner in business? An LLC might be a better way to structure your business.

Keywords: business tools   finance   opening a new salon   staff management  

Our Own Worst Enemies: Dealing with Bad Coworkers

July 1, 2008  | Article

The coffee pot is on and dry, the retail area is dusty, and your coworker is happily filing the nails of one of your favorite clients. You are not alone. Nail techs just like you are facing the same issues in salons around the globe. Don’t let that bad coworker get your panties in a bunch. It’s time to band together and take back the salon.

Keywords: Business   finding/retaining staff   staff management  

Are Jeans and Sweats Up to Code?

June 1, 2008  | Article

Whether or not your salon has an official dress code, there are expectations that a certain standard be maintained. Just what that standard is may depend on the atmosphere, size, and location of your salon. We asked techs if there is ever a time when old jeans or sweats are appropriate attire for the salon.

Keywords: professional image   salon uniforms   staff management  

Mystery Shopper Checklist:

May 1, 2008  | Article

You can’t fix it if you don’t know it’s broken. Make the most out of a mystery shopper program by gathering the most relevant information about your salon and be on your way to creating stellar customer service.

Keywords: business building   staff management  

Employee, Booth Renter, or Independent Contractor?

April 1, 2008  | Article

Spin the Wheel: Playing the Classification Game — In the salon industry, workers most often operate in one of three ways: as employees, booth renters, or independent contractors. But for years many salons have incorrectly labeled their independent contractors and may have put themselves at risk of having the IRS reclassify their workers. Find out if you're doing things correctly or if you're just spinning the wheel and seeing where it lands.

Keywords: booth rental   Business   business tools   employee issues   independent contractors  

10 Ideas For Handling Rapid Expansion

October 1, 2007  | Article

This is what you’ve been waiting for. You have a full book and clients waiting. So, what’s the problem? The problem is you need more space for nail tables, a way to manage a heavier workload, and capital to fund the expansion. Fortunately, solutions are near at hand.

Keywords: Business   business building   consultants   keeping your business competitive   staff management  

2007 Salon of the Year: M&M Nails & Wellness Center

August 1, 2007  | Article

M&M Nails & Wellness Center wins 2007 Salon of the Year award. Owner Maisie Dunbar calls it "the pinnacle of my nail career."

Keywords: CND   continuing education   customer service   marketing/promotions   private labeling  

Dear Shari Talks About Introducing a New Nail Tech

June 1, 2007  | Article

Veteran nail tech Shari Finger—owner of Finger’s Nail Studio in W. Dundee, III.—fields reader questions in the areas of salon management and workplace politics. 

Keywords: Dear Shari   Shari Finger   staff management  

Dear Shari Talks About Employees Receiving Services

March 1, 2007  | Article

How should you prioritize employees who want salon services? Should you even allow business-hours services for employees? 

Keywords: staff management  

What Type of Boss Are You?

November 1, 2006  | Article

Take this self-quiz to determine your strengths as a manager. The insights you glean may help you use your valuable personal resources more wisely and develop a better understanding of others.

Keywords: finding/retaining staff   staff management   staff training  

Team Meetings That Get the Job Done

April 1, 2006  | Article

As an owner, you may feel overwhelmed by the thought of team meetings and see them as one more thing to do in your busy schedule. But it is important to have structured team meetings and “plan and review” sessions.

Keywords: staff management  

How to Fire Right

February 1, 2006  | Article

It’s common for employers to accept all kinds of excuses for poor performance, mistakes, and problems. Be careful about being sucked into an employee’s personal problems.

Keywords: staff management  

Smile When You Say That

April 1, 2005  | Article

Learn the basic building blocks of customer service to establish a lasting rapport and make clients feel like friends. Whether on the phone or in person, learn what to say and what to do to cast yourself and your business in a positive light.

Keywords: customer service   staff management  

Have the Courage to Let Bad People Go

January 1, 2005  | Article

It is better to turn down business, referring business to another salon, than to keep employees that I cloud your space with their negative attitude. 

Keywords: firing staff   Maisie Dunbar   Maryland   staff management   staff motivation  

Spell It Out:Developing Your Salon Training Manual

May 1, 2004  | Article

Creating a salon training manual may be just what you need to reorganize your business and elevate your team to a new level of professionalism. Although creating and implementing a service manual takes time and energy, the end results are well worth the effort.

Keywords: customer service   opening a new salon   staff management  

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