September 25, 2008
How can you ensure soaring sales and service? Start by considering both yourself and your front desk staff as "income-producing service providers". You see, so many front desk staff members who have come and gone have
August 26, 2008
Ever feel like you finally have the front desk operators trained to book you exactly as you want your day to look like, only to have them quit? Ugh…it can be so frustrating. Whenever there’s a
July 17, 2008
Since we’re putting more of a focus on events and on orchestrating them properly, we were a part of the “Old Fashioned 4th of July Celebration” held in downtown Apex, N.C. This was a success for
June 25, 2008
Hair, Body & Sole seems to be everywhere these days. We have been involved in events all year, the most recent a business expo and a fashion show. Recently we submitted a press release about this
June 19, 2008
What color is the personality of your team? As we talked about before, getting to really know your team can make all the difference. One book I strongly recommend to salon owners is What Color Is
June 10, 2008
What color is the personality of a salon? Is it full of creative go-getters, or kind-hearted mother hens? Is it full of business-minded entrepreneurs, or people that need a constant push just to show up on
July 1, 2006
By developing and supporting the inner power of each member, salon owners can double as cheerleaders to develop an unstoppable salon team. From the moment they are hired, it’s your job to give team members the tools they need to excel and prosper.
January 1, 2006
Millie Haynam explains the hows and whys of educational retreats, which are designed to educate, motivate, and foster team unity.
February 1, 2000
Like any other profession, the nail industry has its share of unwritten rules. We talked to 10 nail techs and got their opinions on everything from stealing to gossiping.
Nails From the 2015 Met Gala22 photos
On the Road with Hannah Lee34 photos
Am I losing my touch applying acrylics?
Is perfectionism on the job a blessing or a curse?
What’s the best way to recruit techs for a new salon?
What low-cost extras do you provide that clients perceive as having a high value?
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