Customer Service

Welcome to the NAILS Magazine Online Customer Support Center.  We are here to answer your questions quickly, securely and easily.

Commonly Asked Subscription Questions
Find the answers to our most frequently asked subscription questions.

Digital Magazine FAQ
Find the answers to your digital magazine questions here.

New Magazine Subscription
Please click here for a FREE trial preview to NAILS! (choose bill-me option and you have up to 3 months to decide).

Gift Subscriptions
Please click here to give a gift of Mails Magazine to a friend or colleague

Renew Subscription
Has your subscription expired? Don't miss one issue of the magazine. Renew your subscription now!

Pay Your Subscription
Click here to pay your bill SECURELY, QUICKLY, EASILY.

Address Changes
Planning to move? Don't miss a single issue. Make any necessary address changes today.

Back Issues and Articles
Do you need an article or issue that we have published in the past? Order one from our online store.

Cancel Your Subscription
To cancel please call 847-763-9575 or email [email protected].

Questions
If you have any questions about your subscription that were not listed above, please e-mail us at [email protected].

Commonly Asked Subscription Questions

Here you’ll find answers to many of our frequently asked questions. If you have any further questions about your subscription we can be reached via e-mail, by telephone 1-888-NAILS44 (inside US), (847) 763-9575 (outside US and Canada) , or by mail at NAILS Customer Service, PO Box 1067 Skokie, IL 60076-8067. Office hours 8:00 AM - 4:30 PM central time.

Subscription Information

How do I subscribe to NAILS Magazine?
Use NAILS online order form.

What do I get for my $20 subscription to NAILS?
You receive 12 issues plus the FREE annual fact book. In every issue you get nail fashion and trends, new products, health issues, business ideas and industry news.

Why do I have to fill out the questions just to get a subscription?
We need to know how to best serve the needs of our readers, and the best way to do that is gather a few pieces of vital information about you. This data helps us develop editorial content that is relevant and meaningful. It also helps us recognize trends and shifts in reader demographics, which also help us understand the nail industry -- and your needs -- that much better.

If I am in the military may I subscribe to NAILS Magazine?
Yes, NAILS Magazine does service APO/FPO addresses. Click here to subscribe to NAILS.

Delivery

How long does it take to receive my first issue of NAILS Magazine?
It takes 6 to 8 weeks for you to receive your first issue of NAILS magazine or for your change of address to take effect.

Late or Missed Issues

What if my issue arrives late?
Please wait until after the fifth day of the current issue month before reporting a problem. For example, if you have not received the February issue of NAILS Magazine, please wait until February 5th before contacting us. One factor that can delay mail deliverability is severe weather conditions. If your magazine is not being delivered within this timeframe, please e-mail us at [email protected].

What if I have missed an issue?
If you've missed an issue, we may have an incorrect address on file. Please e-mail us at [email protected] for your missing issues. If you are unable to determine the cause of a missing issue, please call us.

Subscription Costs

How much do I pay for a one-year subscription to NAILS Magazine?
The annual rate for NAILS Magazine is $20 in the United States; $57 in Canada and $87 Foreign (outside the United States and Canada). A subscription to NAILS is paid by United States funds only.

If I subscribe for a two-year subscription, do I save money?
If you subscribe for two years, you SAVE over 74% off the cover price and 15% off the subscription price.

What is the cover price?
$5 an issue and $40 for the Fact Book. That is $100 a year. It is more cost effective to pay the $20 for one year, $34 for two, and better yet $48 for three years. The price just keeps on getting better and better.

Paying your Subscription

What methods can I use to pay my bill?
NAILS Magazine accepts Visa, MasterCard, Discover, and American Express.

You can also make a check payable to NAILS Magazine, PO Box 1067, Skokie, IL 60076-8067. Make sure to write your account number on the check. Click here to find out how you find your account number on your magazine, invoice or renewal.

Last, you can call toll free (888) NAILS44 (inside the U.S.), (847) 763-9575 (outside U.S. and Canada) to talk to a customer service representative.

Invoices/New Subscription

Why do I continue to receive bills after I have paid for my subscription?
Often your payment and our invoice cross in the mail. If you've paid the invoice, disregard the extra notices and please accept our apology.

Renewal

How can I renew my subscription?
Click here to renew your subscription.  

 

How can I tell if it is time to renew?
Click here to learn how to tell when your subscription expires.

My subscription doesn't expire for six months; why am I already getting renewal notices?
Two reasons: we want to ensure there's no interruption in your service so we mail you an early reminder. Secondly, if we know early that you will be extending your subscription we don't have to send out multiple renewal notices, which saves us money and allows us to keep our subscription rates as low as possible.

Change of Address

I've recently moved. How do I change my address?
Change your address online or call toll free.

Name Change

How do I go about changing my name on my subscription if I recently got married or divorced?
Send us an e-mail to update the name on your subscription. Please allow six to eight weeks for it to take effect.

Damaged Issues

What if my issue is damaged?
If you receive a damaged issue, please e-mail us at [email protected].

What if my issue frequently arrives damaged?
If your issue frequently arrives damaged, please e-mail us at [email protected] to explain the situation. Please keep in mind your mailbox may be too small for the magazine. If this is the case, please try to arrange with your letter carrier to place the magazine in a different area. If your mailbox is properly sized, please contact your post office to verify that the magazine arrives in good condition.

Cancellation of Subscription

If I cancel my subscription to NAILS, will I get my money back?
If you wish to cancel your subscription to NAILS Magazine, we will refund you for all unmailed issues.

Why am I being billed if I cancelled my subscription to NAILS?
It takes a few days for the cancellation to become effective. If you receive any invoices after you cancel your subscription, please disregard them.

Permissions and Reprints

May I reprint an article from NAILS?
No, material in NAILS is copyrighted and cannot be reprinted without permission. Article reprints can be purchased however. Contact Tammy Katata by calling (310) 533-2440 for information on our reprint services (there is a minimum order of 100 reprints). Check our commonly requested articles archive at The NAILS Store. The information you're looking for may be available free in a downloadable file or available for purchase for a small fee.

Back Issues

How can I get back issue of NAILS?
You can purchase any issue from the last 12 months by going online to The NAILS Store and clicking on the issue button. If you're interested in older issues, contact our order desk at (310) 533-2440.

Request for/against Mailing List

May I request that my name not be made available to other companies?
Yes. Please send us an e-mail at [email protected] with that request.

General Information

Where is my account number?
Your account number is located at the top of each billing and renewal notice you receive. It is also listed on your mailing label above your name. Click here to learn how to find your account number.

Is NAILS Magazine available in large print?
We regret to inform you that NAILS Magazine is not available in a large-print edition, however our digital edition can be resized to suit your needs.  Click here to visit our Digital Edition FAQ page.

HOW TO FIND YOUR ACCOUNT NUMBER  

See below for the three ways you can determine your account number.

  1. Your Mailing Label
  2. Your Invoices
  3. Your Renewal

MAILING LABEL

Your account number shows up on your magazine's mailing label. It is highlighted on the example below.

INVOICES

Your account number shows up on all your invoices underneath amount due. It is highlighted on the example below.

RENEWAL NOTICE

Your account number shows up on all your renewal notices on the top left-hand corner. It is highlighted on the example below.

HOW TO FIND YOUR EXPIRATION DATE ON YOUR MAILING LABEL

Your expiration date shows up on your magazine's mailing label. It is highlighted on the example below.

Encyclopedia

A fungus infection of the nail that is usually caused when moisture seeps between an artificial nail and the free edge of the nail; mold starts...
Learn More

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