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May 2009

Cover look:
Nails: Mackenzie Kittle, a nail tech at Mani Pedi Cutie in Hermosa Beach, Calif. Photographer: Vu Ong Model: Traycee King

The ABCs and 123s of Customer Service
Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.   Read more...



Doesn’t This Smell Bother You?
As nail techs, we’re often asked about the dangers of the smells in the salon — but it’s not the smells that should cause us concern. Learn the facts on air purification, and then take steps to protect yourself and your clients.   Read more...



Here Today, Gone Tomorrow
Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.   Read more...



Why No Wi-Fi?
It’s easier and less costly than you think to offer clients Internet access at your salon.   Read more...



Putting on a Smile
The first kids’ spa has arrived in New York, and owner and former model Daria Einhorn is using it to teach wee ones about caring for themselves.   Read more...







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