Business

Reader to Reader: Do you charge family members for nail services?

April 17, 2010 | Bookmark +

Do you charge family members for nail services?

Answer

I have two sisters and a niece whose nails I do. My brother-in-law owns a frame store, so my sister barters with me. My other sister brings presents for my two children and my niece helps me with babysitting. Any other family member needs to pay. - Kathleen Collado, The Finishing Touch, New Rochelle, N.Y.

I give gift certificates to family members for Christmas or birthdays. This way, they are aware of the limits and that the services are worth something. It is also a great marketing tool because they talk about the treatments to their friends. I’m fortunate that my family doesn’t take advantage of this. Last year for Christmas, I gave everyone a certificate for unlimited manicures and pedicures for the year 2001. - Pauline Fleming, Aesthetics by Pauline, Niagra-on-the-Lake, Ontario

Yes! My family is very understanding where my business is concerned. I have a commission salon and the salon’s income comes from services rendered as well as my own. If I provide a service, it must be paid for. I believe family members should show respect for one another for the growth of a business.- Chaun Peterson, Millennium Nail Salon & Spa, Idabel, Okla.

I give any relative a discount, which is 15%-20% off the regular service price. The exception to this is my mom, who I do not charge at all. With both of us having crazy schedules, it gives us some quality one-on-one time and me a chance to pamper her. - Nancy Horanzy, Beauty Works of Suffield, Suffield, Conn.

No, I don’t charge family members, but they usually bring me a coffee or smoothie as payment.- Kathy Wheeler, Northwest Salon, Las Vegas

I usually do not charge my immediate family members, but they are aware of the cost and give me a portion of the price. I feel like I owe it to my family to let them reap the benefits of my expertise and in turn they send many clients my way. - Ange Fleming, Hokes Bluff Hair Center, Hokes Bluff, Ala.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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How can I cut costs and finally make a profit?

I’ve been doing nails for almost two years and have built a decent clientele. The only problem is, I did the math and over 50% of my income is going back into nail products. I’m using top-of-the-line brands and disposable files. How can I cut costs and finally make a profit? I know our prices are too low as well, but we are trying to stay competitive. Any advice?

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As a mobile tech, how do I ensure I get paid?

I have a question about working as a mobile tech. When clients book group events or nail parties, how do you go about getting deposits and payments? Have you ever traveled to a client’s house and they were unable to pay? What did you do?

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What should I do differently with male clients?

I’m starting to get more and more male clients. I am wondering how long a manicure for a man should last and how to price it? Also do you have any recommendations on what else I can do to give them an extra masculine sense of comfort?

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Should I Use Punch Cards?

I recently started working at a high-end salon and I’m looking for marketing ideas. Should I do punch cards? I can’t do “refer-a-friend” because I don’t have consistent clients yet. We are already doing social media.

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Should I start requiring a nonrefundable deposit for special-time appointments?

I want to start requiring a nonrefundable deposit for special-time appointments. My posted hours are 9 a.m. to 8:30 p.m. by appointment only. I am ridiculously flexible with my schedule, and let people book earlier and later if they can’t get in during normal hours. Recently, I had a 7:30 a.m. no-show! She was supposed to get services totaling over $100, and I forfeited holiday plans to accommodate her. She comes every two weeks, so I can’t lose her, but this is the second time she’s no-showed. What should I do? And how would I go about informing current clients of the new policy on off-hour deposits?

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