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Week 5: Add a New Service and Create a Buzz

September 1, 2009  | Article

Sometimes it’s not that you need to get more clients (we’ve already told you that it costs more to get a new client than it does to keep an old one), but that you need to get more out of your clients. That might mean sending them home with a service-preserving retail item (we’ll get to retail in the very near future) or an incentive to entice them to try a new service.

Keywords: 2010 Project   adding new services   Minx   New Hampshire  

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