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Here are some answers to many of our frequently asked questions below. If you have any further questions about your subscription we can be reached via e-mail, by telephone 1-888-NAILS44 (inside US), (847) 647-9780 (outside US and Canada) , or by mail at NAILS Customer Service, PO Box 1067 Skokie, IL 60076-8067. Office hours 8:00 AM - 4:30 PM central time.
Subscription
Information
How do I
subscribe to NAILS Magazine?
Click
here to use NAILS online order form.
What do I
get for my $20 subscription to NAILS?
You get 12 issues
plus the FREE annual fact book. In every issue you get nail fashion
and trends, new products, health issues, business ideas and industry
news.
Why do I
have to fill out the questions just to get a subscription?
We need to
know how to best serve the needs of our readers, and the best way
to do that is gather a few pieces of vital information about you.
This data helps us develop editorial content that is relevant and
meaningful. It also helps us recognize trends and shifts in reader
demographics, which also help us understand the nail industry --
and your needs -- that much better.
If I am
in the military may I subscribe to NAILS Magazine?
Yes, NAILS Magazine
does service APO/FPO addresses. Click
here to subscribe to NAILS.
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Delivery
How long
does it take to receive my first issue of NAILS Magazine?
It takes 6 to 8 weeks for you to receive your first issue of NAILS
magazine or for your change of address to take effect.
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Late
or Missed Issues
What if my
issue arrives late?
Please wait until after the fifth day of the current issue month
before reporting a problem. For example, if you have not received
the February issue of NAILS Magazine, please wait until February
5th before contacting us. One factor that can delay mail deliverability
is severe weather conditions. If your magazine is not being delivered
within this timeframe, please click
here to e-mail us.
What if I
have missed an issue?
If you've missed an issue, we may have an incorrect address on file.
Please click
here to e-mail us for your missing issues. If you are unable
to determine the cause of a missing issue, please call us.
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Subscription
Costs
How much
do I pay for a one-year subscription to NAILS Magazine?
The annual rate for NAILS Magazine is $20 in the United States;
$57 in Canada and $87 Foreign (outside the United States and Canada).
A subscription to NAILS is paid by United States funds only.
If I subscribe
for a two-year subscription, do I save money?
If you subscribe for two years, you SAVE 15% off the cover
price and over 80% off the subscription price.
What is the
cover price?
$5 an issue and $40 for the Fact Book. That is $100 a year. It is
more cost effective to pay the $20 for one year, $38 for two, and
better yet $52 for three years. The price just keeps on getting
better and better.
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Paying
your Subscription
What methods
can I use to pay my bill?
NAILS Magazine accepts Visa, MasterCard, Discover, and American
Express.
You can also
make a check payable to NAILS Magazine, PO Box 1067, Skokie, IL
60076-8067. Make sure to write your account number on the check.
Click here to find out how you find your
account number on your magazine, invoice or renewal.
Last, you can
call toll free (888) NAILS44 (inside the U.S.), (847)647-9780 (outside
U.S. and Canada) to talk to a customer service representative.
Is it safe
to pay online with a credit card?
Yes, as long as your current browser supports credit card transactions.
To determine if your browser supports secure credit-card transactions,
look at the bottom left hand corner of your browser on the page
of which you are making your order. When you are at the secure site,
you will see a solid key on Netscape browsers and a closed padlock
on Internet Explore browsers. If it is not secure, the key will
appear broken and the padlock will appear unlocked.
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Invoices/New
Subscription
Why do I
continue to receive bills after I have paid for my subscription?
Often your payment and our invoice cross in the mail. If you've
paid the invoice, disregard the extra notices and please accept
our apology.
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Renewal
How can I
renew my subscription?
Click here
to renew your subscription.
How can I
tell if it is time to renew?
Click here to learn how to tell when
your subscription expires.
My subscription
doesn't expire for six months; why am I already getting renewal
notices?
Two reasons: we want to ensure there's no interruption in your service
so we mail you an early reminder. Secondly, if we know early that
you will be extending your subscription we don't have to send out
multiple renewal notices, which saves us money and allows us to
keep our subscription rates as low as possible.
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Change
of Address
I've recently
moved. How do I change my address?
Click here to
change your address online or call toll free.
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Name
Change
How do I
go about changing my name on my subscription if I recently got married
or divorced?
Click
here to update the name on your subscription. Please allow six
to eight weeks for it to take effect.
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Damaged
Issues
What if my
issue is damaged?
If you receive a damaged issue, please click
here to e-mail us.
What if my
issue frequently arrives damaged?
If your issue frequently arrives damaged, please click
here to explain the situation. Please keep in mind your mailbox
may be too small for the magazine. If this is the case, please try
to arrange with your letter carrier to place the magazine in a different
area. If your mailbox is properly sized, please contact your post
office to verify that the magazine arrives in good condition.
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Cancellation
of Subscription
If I cancel
my subscription to NAILS, will I get my money back?
If you wish to cancel your subscription to NAILS Magazine, we will
refund you for all unmailed issues.
Why am I
being billed if I cancelled my subscription to NAILS?
It takes a few days for the cancellation to become effective. If
you receive any invoices after you cancel your subscription, please
disregard them.
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Permissions
and Reprints
May I reprint
an article from NAILS?
No, material in NAILS is copyrighted and cannot be reprinted without
permission. Article reprints can be purchased however. Contact Bridgett
Briese by calling (310) 533-2434 for information on our reprint
services (there is a minimum order of 100 reprints). Check our commonly
requested articles archive at The NAILS
Store. The information you're looking for may be available free
in a downloadable file or available for purchase for a small fee.
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Back
Issues
How can I
get back issue of NAILS?
You can purchase any issue from the last 12 months by going online
to The NAILS
Store and clicking on the issue button. If you're interested
in older issues, contact our order desk at (310) 533-2440.
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Request
for/against Mailing List
May I request
that my name not be made available to other companies?
Yes. Click
here to send us an e-mail with that request.
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General
Information
Where is
my account number?
Your account number is located at the top of each billing and renewal
notice you receive. It is also listed on your mailing label above
your name. Click here to learn how to find
your account number.
Is NAILS
Magazine available in large print?
We regret to inform you that NAILS Magazine is not available in
a large-print edition.
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HOW TO FIND YOUR ACCOUNT NUMBER
See below for
the three ways you can determine your account number.
MAILING
LABEL
Your account
number shows up on your magazine's mailing label. It is highlighted
on the example below.
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INVOICES
Your account
number shows up on all your invoices underneath amount due. It is
highlighted on the example below.
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RENEWAL
NOTICE
Your account
number shows up on all your renewal notices on the top left-hand
corner. It is highlighted on the example below.
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HOW
TO FIND YOUR EXPIRATION DATE ON YOUR MAILING LABEL
MAILING
LABEL
Your expiration
date shows up on your magazine's mailing label. It is highlighted
on the example below.
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