Close

Maggie Rants [and Raves]

Poorly Represented

by Maggie Franklin | April 1, 2015

I hate product reps.

OK. I don’t really “hate” the reps. I don’t like having regular reps from the companies I do business with making a habit of calling or coming around on a weekly basis to check up on me and ask if I “need anything.”

Because I don’t.

If I needed something, I would have called the company — possibly the rep personally, in cases where I have that option — and put in my order with instructions for the rep to bring it by on her next round.

Invariably what happens, when I have a rep, is that they can’t grasp that concept. They come by week after week to see if I “need anything.”

When they show up on my doorstep they either discover that I don’t work at 8:15 a.m., or that I’m busy with a client and can’t sit around and chitchat with them and look at pictures of their grandchildren while gossiping about other salons on their route, or that I don’t need anything.

Eventually they stop stopping by.

That means the next time I call a supply house and say, “Oh hey! I really need a new bottle of X,” or “a new jar of Y,” or “another box of Z,” the rep never seems to bring it by for me and I end up calling the place back to find out what happened to my order. Then I get told the rep never picked it up.

This is why it’s easiest for all of us if I just take it upon myself to take care of my supply needs. I will place an order when I need something or I will visit the supply shop personally to make my purchases.

In the meantime — no. If you haven’t heard from me, I don’t need anything. Sorry about your commission. That’s just the way it is. And if you keep popping in to gossip when I’m with a client, I am unlikely to want to support you in the future.

For reprint and licensing requests for this article, Click here.

Read more about

We respect your data and privacy.
By clicking the submit button below, you are agreeing with Bobit Business Media’s Privacy Policy and this outlined level of consent.

Load More