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Maggie Rants [and Raves]

Full Service: All Product Supplied at Salon

by Maggie Franklin | April 15, 2015 | Bookmark +

That’s going to be the new headline on my website.

I have long held strong opinions about so-called “advice” to clients to bring their own implements to their nail appointments.

That’s a big NO for me.

Aside from arguments regarding the quality of the implements, I have no idea how a client stores her implements at home. I can’t control how they are transported. I would need the client to arrive 15 minutes early to allow me to properly clean and disinfect her implements.

I can’t use a file that a client has provided since most files aren’t recognized by California as “disinfectable.”

If a client presented me with her personal implements with expectations of my using them in her service, she would be in for a good old fashioned schoolin’.

Fortunately, I’ve never had anyone actually try it, although I have had a few phone calls asking about it.

Today I checked my voicemail and discovered a message that was left late yesterday afternoon that left me horrified.

The woman on the recording left me a detailed message requesting a full set of acrylic nails using “free forms.” She was hoping to get in later the same day. (My next opening is currently August 4.) Then she uttered the words, “I have my own acrylic.”

I replayed the message. The first time around, I thought she was saying that she already had product on her nails and I thought maybe she meant to have that removed before we did a full set.

No. Upon closer review, she meant she has her own acrylic product that she would like me to apply to her nails.

Oh good gravy! Where do I begin?!

Well, simply put, I begin with “no.”

There is NO WAY for me to know the quality of her product. There are the questions of where she got it, when she got it, who she got it from, how she has stored it, and whether or not it’s even the product it claims to be. Did she buy it off of eBay? Or maybe at the flea market?

Then there’s the issue of whether or not it’s MMA — regardless of whether it claims to be or not.

The California business and professions code specifically forbids the presence of products containing MMA on the premises of a licensed establishment. Whatever she has, it’s possible that it’s illegal for me to even have it in here!

Oh lordy.

No. No. No. And just NO.

I so desperately want to return her call and scream all these things into the mouthpiece. But I suspect it will be sufficient to inform her that I don’t have an available opening for another four months and that I will not use product or implements provided by clients.

Oh yeah, lady, one more thing — NO!


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