Although I have a small, elite clientele, they are always on my mind: The faith that they put in me to care for their nails, the schedule shuffling to accommodate teaching, and the constant companionship of amazing people. At the Long Beach show in January, I was introduced to the Valentino Whale Spa Candy Scrub. It is a tiny, candy-like cube that becomes a moisturizing, exfoliating scrub. I decided to gift each client with a cube to use while washing their hands before a service. It is a small treat and way of saying thank you for all they do, an action that says more than words.
What are some small ways that you show your salon guests how much you appreciate their loyalty and patronage?