Close

Business

Crowdsourcing: What is Your Biggest Client Pet Peeve?

by Staff Writer | November 28, 2018

After touching the dispersion layer, saying “I think my nails are still wet — they feel sticky.” I don’t know how many times I’ve explained to them what this is.
@cc_my_Nails1835
Via Instagram

When I get a text or DM on Thursday or Friday asking, “Do you have any openings tomorrow?” Then after I say no, they call the salon to “make sure.”
@dreanicole8808
Via Instagram

Running their hands through or touching their hair while I’m in the middle of polishing.
@nailsbybenjamin
Via Instagram

Bringing in full meals to eat with their fingers while I do their manicure.
@glamhands
Via Instagram

When I recommend gel-polish because they are in a hurry, but they choose regular polish and then ask, “How long will this take to dry?”
@mrsdebardlabon
Via Instagram

My biggest pet peeve is having to discuss pricing, location, and confirmation. Then after explaining everything, they are a no-show. I cannot explain enough that if they do not show up, they take my time and I don’t get paid.
Michelle Fierro, Las Cruces, N.M.

Next Question:

Do you credit people who inspire your work?
[Answers will be printed in the March 2019 issue.] Share your opinion on the topic by emailing your response by December 15 to [email protected] Please include your name, salon, city and state, and a high-resolution headshot with your response.

Get yourself out of other sticky situations, whether it be rude customers or clients with health issues.

Download our ebook on How to Handle Sticky Situations.

Download Our eBook

Find out why over 400,000 subscribers love our newsletters

I recently got to enjoy some quality time with team CND after these amazing techs pulled off a...

Business

On My Mind: Just Enjoy It

by Beth Livesay

In a recent interview with NTNA champion and NAILS guest editor Valerie Ducharme, she reminded me that everything happens too quickly, and that the best course of action is usually to enjoy the moment rather than dread it.

Videos

In our video section, watch salon professionals in action, listen to the advice of salon business experts, and tour inside the world’s top salons.

Nail Camp East 2019

Business

Nail Camp East 2019

by Staff

100 nail techs and educators gathered at Ramah Darom Camp and Conference Center (about an hour and a half north of Atlanta) for nail education, networking, and fun. See what the experience was like in this video.

Load More