Nail tech LáShaun Brown-Glenn really pays the price when she’s running late — and that price is $15. Brown-Glenn, the owner of Chicago’s Nails Naturally Hand & Foot Spa, gives clients a $15 discount if she runs late for their appointment by 15 minutes or more. The policy began as a one-time thing. “It was just something I did for a guest when I was running behind without any warning to her,” she says. “Then it became policy because it felt right. I believe that if you have policies for the guests you serve, then there should be a policy for those who serve. Really, it’s the golden rule: Treat others the way you want to be treated.”
Brown-Glenn’s clients greet her discount policy with a range of emotions — from shock to laughter to appreciation. “My guests usually debate with me,” she says. “They say, ‘No, you don’t have to do that. This is how you make a living.’ My response is always, ‘It’s the right thing to do.’ Be respectful of their time and they will be respectful of yours.”
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