Put Down Your Phone and Give Your Clients Your Full Attention

by Holly Schippers | December 13, 2019

With all the hustle and bustle of the holidays, something you may be noticing is that more and more service people are on their phones. It may not be the physical phone itself, instead it is a smartwatch so they can read emails and texts incognito, but the result is the same. Being ignored is being ignored regardless of the size of the screen someone is looking at when they ignore you.

Something to be hyper aware of in the salon this holiday season — if your client is not ignoring you in favor of her own screen — is to give whoever is sitting in your chair your ears and let them feel like the center of attention for the span of their appointment.

Instead of socializing and interaction, many are focused on the TV, on tablets, or on phones. Even when there is conversation, it seems like those talking have phones in hand to look things up that they are talking about. At big box stores some employees make you feel like a bother when they have to get off their phones to perform their jobs.

Strive to be an oasis. Ignore your phone and your watch until it is time for pictures, rebooking and payment so the client remembers what it is like for someone to hear their voice and appreciate their company, even if it is only for a little while.

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