Customer Service

How Do You Handle Walk-Ins?

This month's reader to reader offers suggestions including taking turns on walk-ins.

Our salon has nine nail technicians, so normally someone will have an opening for a walk-in. You can’t accommodate walk-ins if you don’t have enough technicians available. We usually give walk-ms to the new technicians who are still building a clientele, and they take turns handling them.Trudy Dalton The Painted Lady Nail Salon Salt Lake City, Utah

We have a big hot-pink sign in front of the salon that says “Get Nailed — Walk-ins Welcome “ We’re on a main street so we get a lot of drive-by traffic. We’re usually able to seat a walk-in within an hour, Or if she can’t wait, nine times out of 10 she will make an appointment for later Our receptionist distributes walk-ins and she’s very fail Whoever has the service time available to devote to the walk-in will take her. For example, if the walk-in wants a full set, the technician with the most time available will do it. Sherri Evans Get Nailed by Sherri & Co. Yuma, Arrz.

We have an agreement among ourselves to take turns when it comes to walk-ins. If it’s my turn to take a walk-in and one comes in, for example, at 11. 40 a.m and I have a 12:00 p.m. appointment but I have a 1:00 p.m. opening, I’ll ask her if she wants to come back then. If she can’t, I’ll call my 12:00 appointment and see if she can come at 1: 00.I don’t do tins every time, just on occasion. We really try to accommodate the walk-in as best we can because if she likes the work we do, she will more than likely become a regular client. Tommye James Nail Perfection by Tommye Metairie, La.

The semor nail technician takes walk-ins, but if she’s busy, the next in seniority takes them and so on. We can usually seat walk-ins within 15 minutes or we will book them an appointment for later. Kathleen Currey K.C. Nails Lake Grove, N.Y.

I have already established a clientele, so usually my other technician, who is relatively new and still building her book, will take a walk-in. If neither one of us is available to take her, I will refer her to another salon in the area because I want to make sure she gets her nails done at a reputable salon. I network with a couple of salons and they send me their overflow as well. Corinne Johnson The Polished Look Tacoma, Wash.

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