Customer Service

Interview with a Client

THE CLIENT; Pamela King, advertising sales rep

HER TECH: Lisa Cao, Starlight Nails (Torrance, Calif.)

THE SERVICE: sculptured nails

WHY SHE GOES: “My nails are very weak and grow cut curved and at a weird angle. Of course, good grooming is an essential part of the job for a salesperson in the field.”

HOW LONG/HOW OFTEN: “I’ve been an acrylic nail wearer for 10 years and try to go every two weeks. (When I’m on the road I can’t always make it)

LIKES: “Lisa does a very good job. She takes her time and cares about what she’s doing. The salon is clean and a lot of attention is given to sanitation.”

DISLIKES: “I get annoyed when appointments are booked too closely together and the technician hurries through the service. I also don’t like it when they sand or nick my cuticles, which has happened in the past when technicians were rushed.”

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