Customer Service

Crowdsourcing: What's The Nicest Thing A Client Has Ever Said To You?

This month we asked nail techs: What's the nicest thing a client has ever said to you?

“You sell happiness.”
Via Instagram

As a new nail artist, my prices are low. A sweet young client once gave me a very generous tip and said, “Your work is worth more than that!” I take pride in my nail art and it’s nice to be appreciated.
Via Instagram

“I love you.”
Nicole Waters
Via Facebook

“These are the best nails I’ve ever had!”
Via Instagram

”One woman told me that I cannot quit until she dies.”
Via Instagram

“This is the first time my nails haven’t popped off!”
Via Instagram

“I have looked forward to seeing you all day!”
Melissa Weaver
Via Facebook

The week of Christmas I was asked if I could provide services to a client in hospice care. Her sister-in-law reached out; she said that my client spends much of her time asleep and her speech is blurred, but when she woke up, she said “Tell Vanessa thank you for making me feel beautiful.”
Vanessa Perez, Rubi’s VIP Experts, Graylake, Ill.

“You’re not just my nail lady, you’re my friend.”
Kimberly Marzinzik Fraser
Via Facebook

“You are better than Pinterest!”
Kandie Winchester
Via Facebook

“I have never had a nail tech be as thorough as you in cuticle care prior to getting my acrylics done. You do beautiful work!”
Cyndi Bauer
Via Facebook

While recovering from a heart procedure this past week, all of my clients told me, “Don’t worry about me, take care of you!”
Tonjya Weathers Decker
Via Facebook

When a client tells me that they feel encouraged and lifted up when they leave my salon chair. It is then that I have truly done my job!
Via Instagram

“A client told me she could feel God’s spirit in me. I’ve carried it with me ever since.”
@joliethepro                                                                                                                              Via Instagram

“You should be called ‘The Nail Whisperer’ because you care so much about our natural nails.” It didn’t take me long to change my nail studio name to The Nail Whisperer!”
Via Instagram

“If everyone got to have such beautiful nails like me, the world would be a better place.”
@beautybymaddi.vxo                                                                                                                Via Instagram

“I love getting my nails done by you because I get to carry a piece of you with me wherever I go.”
Candi Glam
Via Facebook

“The night before nail day is like Christmas Eve every time!”
Justine Wilson
Via Facebook

Next question:

How do you deal with clients messing with their phone during a service?
[Answers will be printed in the July 2018 issue.] Share your opinion on the topic by emailing your response by April 15 to [email protected] Please include your name, salon, city and state, and a high-resolution headshot with your response.

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