Business Management

Tip of the Month: Using an Undercover Client

Find out if your customer service is as good as you want it to be.

Although originally intended for tanning salon owners, this month’s tip is equally valuable to nail and full-service salons. To find out for sure if your customer service is as good as you think it is, the California Tan Heliotherapy Report advises sending a friend to your salon anonymously even few weeks to see how employees treat him or her. Have your “undercover client” pay close attention to all the little details that help you gain and keep your clients, the newsletter advises. Never reveal the identity of your undercover agents and rotate them regularly. And don’t feel as if you’re being devious; other businesses do it all the time.

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