Customer Service

Scheduling Time for Safe Removal

With the surge in gel-polish clients, it’s now crucial to seamlessly integrate no-damage removal into your service repertoire. Our gel-polish experts show you how.

Savvy Salon Service

Though it’s possible for clients to safely take off gel-polish at home following the manufacturer’s instructions, many techs find in-salon removal increases client satisfaction and loyalty. “I strongly believe that gel-polish removal is a job for the professional in the salon. When removal is being performed by a trained professional, the client will be able to relax knowing that the right products and techniques are being used to ensure there is no damage to the natural nails,” says Kelly Melanitou, an international CND education ambassador.

To encourage the client to add the time to her appointment, make the removal process as luxurious as your other services. “I usually allot half an hour for the removal process, turning it into a spa-like service. Removal should be part of the overall experience, not just something that needs to be done before the service actually begins,” Melanitou says. “Give your clients a reason to look forward to the removal and not just the application or the final result. This will also prevent them from wanting to remove it themselves at home and then come to the salon with damaged nails looking for a miracle. The nail professional can also charge premium prices for this kind of service.”


Scheduling Safe Removals

To ensure the removal process is a pampering experience, make sure you allow plenty of time. One tip is to ask each new client at the time of booking what product she’s currently wearing on her nails, then add 10 minutes to the manufacturer’s removal time estimate when you write it into your schedule. Some techs who’ve successfully encouraged their clients to return to the salon for gel-polish removal offer their timing tips below:


“The front desk or nail professional should consult with the client when scheduling a gel-polish removal service to determine the brand of gel-polish she has on her nails. If the nail professional is using a gel-polish that has a fast removal time like that of CND Shellac (eight minutes), the removal service will take 15 minutes or less.”

— Kristina Saindon, CND education ambassador


“I allot an additional 15 to 20 minutes for removal time. This ensures the product comes off completely without having to be pried off.”

— Starr Rooks, La Palm regional educator


“Techs should allow 25 minutes for removal. This includes five minutes to greet and wrap, 15 minutes for soaking, and five minutes for cleanup. If the tech allows a little more time than this, she can efficiently book another gel application or other short service during a removal.”

— Lauren Breese, new product development, OPI


“Compared to my manicure clients, I schedule an extra 15 minutes. Compared to the clients who used to need fills/rebalance, the time is the same. With new clients, I schedule an extra 30 minutes. That covers the consultation and extra time just in case it is a product that takes longer to get off. On the rare occasion I have a pedicure client with gel-polish I schedule an extra 30 minutes.”

— Lydian Flash, Austin, Texas



Premium Treatment

Upsell the removal by combining it with a luxurious hand treatment, says OPI’s Breese. After hand washing and sanitizing, Breese recommends this protocol:

1. Shape the client’s nails.

2. Apply Manicure by OPI Skin Renewal Scrub to the client’s hands, then massage the hands to relax the client while removing her dull, dry skin. Rinse the scrub off with Manicure by OPI Effervescent Soak.

3. Apply Manicure by OPI Rejuvenating Serum to the client’s hands.

4. Saturate OPI Expert Touch Removal Wraps with Expert Touch Remover and wrap the client’s nails.

5. Insert the client’s hands in Expert Touch Salon Mitts, then wrap the client’s hands in warm terrycloth towels.

6. After 15 minutes, remove the towels, mitts, and wraps, then gently push off the gel-polish with a manicure stick. The gel-polish will easily come off and the client’s hands will be soft and glowing.


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(Ypsilanti, Mich.) Tammy Taylor Nails Always willing to take on a new project or just help out, Hughes works closely with her in-house educator...
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