Q & A: Salon Manual

My partner and I have been salon owners for 19 years, and we’ve finally wizened up and have been working on our salon policy, guidelines, and procedures.

There seems to be so much to get through; I’m afraid there will be an instance where we either wrote it incorrectly or didn’t cover it. Our policy will end up having many amendments, which might make us lose all creditability.

This is the toughest part of being a salon owner — trying to cover your backside without cutting your salon culture to shreds. We appreciate any suggestions or comments in our current predicament.





Hi Marlene,


I understand your concern; putting together policies and procedures can be a challenge. I’m fortunate to come from a corporate background that not only gives me insight to the legal needs but, having spent 25 years in the salon industry, I have a lot of good info to draw from. The technicians at Rob|b are employees, so our policies and procedures (employee handbook) needed to be spelled out for that situation. Being an OPI concept salon means we will only use OPI product for services so I have OPI’s educational information to draw from for service procedures manual. I don’t know what product lines your salon uses, but all major manufactures have educational guidelines that can be used for service procedures. The Internet is also a great source of information on writing any manual. Just Google the info you’re looking for and sort through what you find. For a small fee or even sometimes for free, you can find templates for just about anything. Then you just need to adapt them to your needs.


Your first task should be your salon mission statement; you can keep it simple and to the point or expand on your salon philosophy. It should say what you’re all about without being a novel. Then you need to decide how in-depth you want or need your employee handbook or policy and procedure manual to be. Here is a list of what I included in the Rob|b employee handbook:

Table of Contents

Welcome to Rob|b Salon: Disclaimer

Introduction: Rob|b Salon Mission Statement, Career Opportunities, Open Door Policy, Code of Conduct

Employment: Equal Opportunity Employment, Eligibility For Employment, Criminal Convictions, Violence, Weapons, Alcohol, Drugs & Illegal Substance Abuse, Sexual and Other Unlawful Harassment, Domestic Violence Statement, Employment Evaluation, Personnel File

Policies & Procedures: Attendance, Parking, Work Schedule Requirements, Staff Meetings, Bulletin Boards, Suggestion Box, Time Cards, Lunch, Breaks, Workplace Dress Code, Medical Attention, Compensation, Overtime, Commissioned Sales, Wage and Salary Disclosure, Payroll Schedules, Your Paycheck, Payroll Deductions for Federal Tax, State Tax, FICA and Medicare, Performance & Evaluation Reviews, Reimbursement of Expenses, Reporting Personal Information Changes, Personal Property, Personal Safety, Food & Beverage, Smoking

Company Property: Confidential Information Security, Facilities Security, Office Supplies, Postage & Company Accounts, Phone Systems, Voice Mail and Personal Calls

Computer Related: E-mail & Electronic Communication

Policies for Leave of Absence: Personal Leave of Absence, Sick Leave, Unpaid Family & Medical Leave, Funeral Leave, Jury Duty, Military Duty

Benefits: Overview

Worker’s Compensation: Holidays, Vacations Schedule, Employee Discounts

Discipline Policies: Problem Resolutions, Violation of Company Policy

Termination of Employment: Termination


I know this looks pretty involved, but I want to make sure we’ve covered all our bases. I hope this is helpful to you. If you have any further questions I’ll do my best to help. Thanks for reading our blog and I hope you stay updated on our progress.



Nadine Galli


Rob|b Salon


If you want to ask your own question, use the Ask Robbie link in the righthand column. Your question will be answered via the blog.


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