Take our quiz to see whether you put the "team" in "teamwork"!
This month we asked nail techs: Do you allow clients to schedule via text? Why/why not?
This month, we asked nail techs: do you think licensing requirements should be reduced or even eliminated? Why or why not?
Every month, Salon Bleu gives one client the VIP treatment.
This month we asked nail techs: How do you deal with clients messing with their phone during a service?
“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.
In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note.
by Michelle Pratt
Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?
Young Nails' Tracey Reierson and Habib Salo discuss how to approach problems with difficult clients.
by Beth Livesay
This month we asked nail techs: What's the nicest thing a client has ever said to you?
by Nancy Kirk
From minor inconveniences to major requests, learn to ask in a way that yields results.
This month we asked nail techs: How do you get indecisive clients to make a decision on nail color/design?
If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.
Client notes are crucial. Not only do they help communicate internal information, but when done right, they also play a massive role in making your client’s passage in your salon memorable. So what's worth writing down?
At San Francisco’s Parlor nail salon, the main attraction is its 30-minute-or-less services for clients who want quick, quality nail services that fit into their busy days.