Business - Topic : customer service

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Salon Uses Web Chat to Capture New Clients

September 11, 2018  | Article

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Keywords: appointment tracking   Business   communicating with customers   customer service   web marketing  

Hookah and Energy Drinks Give Baltimore Salon an Edge

August 1, 2018  | Article

Gia Winfield’s Baltimore salon, The Purple Peach Nail Bar, cultivates an edgy vibe, offering clients complimentary wine, hookahs, and a Purple Peach energy drink.

Keywords: customer service   marketing/promotions   serving alcohol  

Losing Loyalty: Why Your Clients Are Leaving You

May 7, 2018  | Article

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

Keywords: customer service  

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

May 4, 2018  | Article

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note. 

Keywords: Business   business tools   customer service   The Nail Hub  

The Problem With Perfectionism

April 24, 2018  | Article

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?

Keywords: client issues   customer service   nail prep   polish techniques   time management  

Crowdsourcing: What's The Nicest Thing A Client Has Ever Said To You?

April 2, 2018  | Article

This month we asked nail techs: What's the nicest thing a client has ever said to you?

Keywords: crowdsourcing   customer service  

How to Accommodate Overweight Clients

January 30, 2018  | Article

If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.

Keywords: chairs   client health   customer service  

The W Nail Bar: A Sisterly Salon for a Diverse Community

December 20, 2017  | Article

The drive to own a family business runs deep in sisters Lauren Hunter and Manda Mason, who left careers in recruitment and finance to pursue their dream of opening an all-natural nail salon in Columbus, Ohio, sparked by an overnight epiphany.

Keywords: customer service   deluxe pedicures   family businesses   foot baths   natural nail care  

Las Vegas Salon Caters to Plus-Size Clients

July 27, 2017  | Article

Salon owner Jamie Lopez has always loved the beauty industry, but as a plus-size woman, she hasn’t always found it a welcoming place. Lopez’s experiences inspired her to open her salon and make it comfortable for women like her.

Keywords: customer service   salon decor/design  

Be Bold With Your Guarantee

June 27, 2017  | Article

Salon consultant Tammy Dennis recommends that owners offer an unconditional guarantee for their services to get customers through the door.

Keywords: business building   business management   customer service   salon services  

Customization Is King, Says Industry Analyst

June 27, 2017  | News

Customized services can attract clientele looking for a personalized experience from their salon.

Keywords: add-on services   building your clientele   business building   customer service   salon services  

The #Saddest3words in the Nail Biz

June 26, 2017  | Article

Readers sent in the #saddest3words they've ever heard in the nail industry.

Keywords: acrylic allergy   customer service  

Top 10 Emerging Spa Trends

June 26, 2017  | Article

From on-demand service to using natural ingredients, these spa trends will help keep your business ahead of the industry curve.

Keywords: customer service   environmental issues   natural ingredients   spas  

Light Elegance: We've Got Great Customer Service!

April 7, 2017  | Video

Light Elegance's Lezlie McConnell and daughter Lexy introduce Chelsea, one of the company's sales associates, who is always there to assist customers. They also discuss what good customer service mean to them.

Keywords: customer service   Light Elegance  

4 Ways to Help Your Students Succeed After Graduation

February 16, 2017  | Article

Salon owners often complain that they can't find good nail techs. Here are some tips to help your students meet owners' needs and succeed in the nail industry after graduation.

Keywords: customer service   difficult clients   instructors   nail school   nail students  

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