Business - Topic : customer service

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Male Nail Care: Working in a Men's Nail Salon

June 5, 2019  | Article

Hammer & Nails Grooming Shop for Guys is one salon that aims to make pampering comfortable for men, but what is it like for the nail techs who work there?

Keywords: customer service   male clients   men's grooming  

Make Salon Music Selection an Interactive Experience

May 22, 2019  | Article

Social Mix is an interactive feature that allows your customers to influence the music being played in the salon in real-time via their mobile devices.

Keywords: customer service   salon atmosphere  

Show Your Clients Some Love: Customer Service at Its Best

May 20, 2019  | Article

“If a guest mentions something that would make her happy, we will go out of our way to do it,” says Fiona Tolunay, co-owner of Houston’s Vanity Salon.

Keywords: business management   client retention   customer service  

Offer Convenience With a “Bridal to Go” Program

May 3, 2019  | Article

Zano Salons co-owner Nick Provenzano didn’t feel the salon was capturing as much bridal business as it should. After months of research, Zano launched Bridal to Go.

Keywords: bridal nail art   business building   customer service   mobile salons  

Crowdsourcing: How do you deal with negative comments on your social media?

March 25, 2019  | Article

This month we asked nail techs: How do you deal with negative comments on your social media?

Keywords: crowdsourcing   customer service   social media  

Salon Uses Web Chat to Capture New Clients

September 11, 2018  | Article

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Keywords: appointment tracking   Business   client communication   customer service   marketing/promotions  

Hookah and Energy Drinks Give Baltimore Salon an Edge

August 1, 2018  | Article

Gia Winfield’s Baltimore salon, The Purple Peach Nail Bar, cultivates an edgy vibe, offering clients complimentary wine, hookahs, and a Purple Peach energy drink.

Keywords: customer service   marketing/promotions   serving alcohol  

Losing Loyalty: Why Your Clients Are Leaving You

May 7, 2018  | Article

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

Keywords: customer service  

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

May 4, 2018  | Article

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note. 

Keywords: Business   business tools   customer service   The Nail Hub  

The Problem With Perfectionism

April 24, 2018  | Article

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?

Keywords: client issues   customer service   nail prep   polish techniques   time saving ideas  

Crowdsourcing: What's The Nicest Thing A Client Has Ever Said To You?

April 2, 2018  | Article

This month we asked nail techs: What's the nicest thing a client has ever said to you?

Keywords: crowdsourcing   customer service  

How to Accommodate Overweight Clients

January 30, 2018  | Article

If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.

Keywords: client health   customer service   salon chairs  

The W Nail Bar: A Sisterly Salon for a Diverse Community

December 20, 2017  | Article

The drive to own a family business runs deep in sisters Lauren Hunter and Manda Mason, who left careers in recruitment and finance to pursue their dream of opening an all-natural nail salon in Columbus, Ohio, sparked by an overnight epiphany.

Keywords: customer service   deluxe pedicures   family businesses   foot care   natural nail care  

Las Vegas Salon Caters to Plus-Size Clients

July 27, 2017  | Article

Salon owner Jamie Lopez has always loved the beauty industry, but as a plus-size woman, she hasn’t always found it a welcoming place. Lopez’s experiences inspired her to open her salon and make it comfortable for women like her.

Keywords: customer service   salon decor/design  

Be Bold With Your Guarantee

June 27, 2017  | Article

Salon consultant Tammy Dennis recommends that owners offer an unconditional guarantee for their services to get customers through the door.

Keywords: business building   business management   customer service   salon services  

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