Business - Topic : recruiting/hiring/retaining staff

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How to Fire Right

February 1, 2006  | Article

It’s common for employers to accept all kinds of excuses for poor performance, mistakes, and problems. Be careful about being sucked into an employee’s personal problems.

Keywords: recruiting/hiring/retaining staff  

The Frustrated Salon Owner's Guide to Hiring

September 1, 2005  | Article

No one ever said finding a good nail technician would be easy, but it’s not impossible either. Keep reading to learn about hiring strategies, incentives, and benefits that just might make you bid adieu to your frustrations.

Keywords: hiring nail technicians   owner issues   recruiting/hiring/retaining staff  

Smile When You Say That

April 1, 2005  | Article

Learn the basic building blocks of customer service to establish a lasting rapport and make clients feel like friends. Whether on the phone or in person, learn what to say and what to do to cast yourself and your business in a positive light.

Keywords: customer service   recruiting/hiring/retaining staff  

Have the Courage to Let Bad People Go

January 1, 2005  | Article

It is better to turn down business, referring business to another salon, than to keep employees that I cloud your space with their negative attitude. 

Keywords: Maisie Dunbar   Maryland   recruiting/hiring/retaining staff  

Spell It Out:Developing Your Salon Training Manual

May 1, 2004  | Article

Creating a salon training manual may be just what you need to reorganize your business and elevate your team to a new level of professionalism. Although creating and implementing a service manual takes time and energy, the end results are well worth the effort.

Keywords: customer service   opening a new salon   recruiting/hiring/retaining staff  

From Start-Up to Success [what I learned in my first two years]

April 1, 2004  | Article

Twinsburg, Ohio-based Natural Beauty Salon was established November 9, 2001. As we enter our third year of business, I celebrate, reflect, and never stop moving forward.

Keywords: marketing/promotions   opening a new salon   recruiting/hiring/retaining staff   salon profiles  

Open Your Books For Retail Results

January 1, 2004  | Article

In a commission-based salon or spa, technicians sometimes assume the owner is banking the other half of their commission. Opening the salon’s books will open employees’ eyes to the vital need to retail for the salon’s survival.

Keywords: organization   recruiting/hiring/retaining staff   retailing  

4 Assistant Programs: Four Salons Do It Their Way

January 1, 2004  | Article

Looking for a sure-fire formula to make an assistant program pay in your salon? Four salon owners prove it’s as simple as meeting everyone’s needs — yours, theirs, and the salon’s.

Keywords: customer service   finding a job   nail tech assistants   recruiting/hiring/retaining staff  

Is Your Pay Structure The Problem?

November 1, 2003  | Article

How a salon chooses to pay its staff can make all the difference in employee retention, quality of service, profitability, and your ability to compete. After payroll, salon owners are often left only with their own tip money and revenue from services they've performed. Should you abandon the traditional commission structure for a pay system that rewards behaviors that are key to the salon's overall success?

Keywords: Business   keeping your business competitive   money management   recruiting/hiring/retaining staff   service pricing  

9 Ways to Keep Techs Happy

October 1, 2003  | Article

Prevent employee turnover from turning your salon upside-down by providing a work environment that attracts and retains your business’s most valuable asset. (Hint: Money isn’t all that matters.)

Keywords: recruiting   recruiting/hiring/retaining staff  

Team Spirit: How to Motivate Your Staff

September 1, 2003  | Article

If your salon team isn't performing as well as you'd like, it could be because of your leadership. Study the systems that will assist each employee in achieving her best: mission statement, employee evaluations, staff meetings, coaching for individuality, and rewards.

Keywords: employee management   recruiting/hiring/retaining staff  

What Worries You?

April 1, 2003  | Article

What concerns you most about your business right now?

Keywords: continuing education   Diana Bonn   economy   keeping your business competitive   LaShaun Brown-Glenn  

Five Simple Ways to Keep Employees Motivated

March 1, 2003  | Article

Keeping employees inspired is one of the most important things you can do to drive sales and create a good work atmosphere. Keep the following suggestions in mind when dealing with your staff — and make sure you’re keeping them happy.

Keywords: recruiting/hiring/retaining staff   salon management  

On the Couch: NAILS Responds to Your Sticky Situations

January 1, 2003  | Article

For this month’s On the Couch, we turn to Kim Stevens, owner of Puttin’ on the Tips Salon & School in Ocala, Fla. A cosmetologist for the past 20 years, Stevens has taught extensively, competed successfully, and worked as a distributor sales consultant. She was also an educator for Creative Nail Design for 12 years.

Keywords: recruiting/hiring/retaining staff  

On the Couch: Salon Consultant Solves Your Management Problems

June 1, 2002  | Article

This month our consultant deals with an owner who has a constantly sick tech, a client whose tips don't stick, and a client who brings her kids in for inappropriate services. 

Keywords: children in the salon   kids services   recruiting/hiring/retaining staff  

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