It came as no surprise when Gilmore, owner of Tips Nail Salon in San Mateo, Calif., was awarded the first IBS Editor’s Choice Award in 1994. A popular manufacturer’s and independent educator, Gilmore also wrote “Booked Solid.” She was a founding director of the NIA and, more recently, The Salon Association (TSA). Today she continues to help research and develop products and, she says, her door is always open to anyone who wants training or advice.