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The 2021 State of the Industry Report


The 2021 State of the Industry Report

The 2021 State of the Industry Report

The 2021 State of the Industry Study revealed how the COVID-19 pandemic impacted both salon businesses and beauty professionals. The study, which was underwritten by Beauty Quest Group, SalonCentric, Ulta Beauty and Redken 5th Avenue NYC, revealed the pandemic struck a challenging financial blow to both beauty professionals and salon businesses overall, but professionals surveyed report they are slowly recovering and are optimistic about the future. Areas the study surveyed include:

  • Pandemic Salon Sales Impact
  • The Pandemic Impact on Professionals
  • Staff Recruitment and Retention
  • Future Business Impact
  • Pricing
  • Mood and Outlook

The topline results of the study were first presented in a complimentary webinar hosted June 21, 2021. Industry visionaries Scott Missad, president and CEO of Beauty Quest Group; Bertrand Fontaine, president of SalonCentric; Candy Gephart, general manager of Redken 5th Avenue NYC; and Nick Stenson, senior vice president of store and service operations for Ulta Beauty, shared their insights on the results, as well as their wisdom and advice about the economic recovery. Some of the thoughts they shared during that webinar are woven into this E-book.


By Salon Today Magazine

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