Topic : client communication

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Let Clients Know They’re Appreciated

December 20, 2018  | Blog Post

Regardless of how busy you are, one thing that should not be overlooked is client appreciation.

Keywords: client communication   client relationships   Holly Schippers  

Calming the Chaos: Being Mindful of Your Clients

November 5, 2018  | Blog Post

Our perspective changes when we pause and take time to engage ourselves in someone else’s perspective.

Keywords: client communication   client relationships   The Mindful Manicurist  

Calming the Chaos: Being Mindful of Gossip

October 29, 2018  | Blog Post

Being mindful about gossip is not about stopping it as much as it is about not being an active participant and allowing that gossip to live within us.

Keywords: Business   client communication   client issues   client relationships   The Mindful Manicurist  

When Clients Exceed the Weight Limit on Your Pedicure Throne

October 9, 2018  | Blog Post

Why not put in parenthesis in the pedicure descriptions on your website what the chair weight limit is?

Keywords: client communication   client issues   Holly Schippers   pedicure equipment   pedicure spas  

Salon Uses Web Chat to Capture New Clients

September 11, 2018  | Article

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Keywords: appointment tracking   Business   client communication   customer service   marketing/promotions  

9 Client Bad Habits and How to Handle Them

June 26, 2018  | Article

Sometimes clients are just plain clueless about how their bad habits can make your job more difficult. By educating them, you can turn an awkward moment into a teachable moment.

Keywords: client communication   client issues  

Crowdsourcing: How Do You Get Indecisive Clients To Make A Decision On Nail Color/Design?

March 1, 2018  | Article

This month we asked nail techs: How do you get indecisive clients to
make a decision on nail color/design?

Keywords: client communication   clients   crowdsourcing  

12 Ways to Show Clients Some Love

February 13, 2018  | Nail Bytes

Keeping your clients coming back takes more than just providing expert services. These customer service ideas will help you show clients how much you love and value them.

Keywords: client communication   client relationships   client retention   clients   customer service  

How Do You Work When You’ve Lost Your Voice?

December 18, 2017  | Blog Post

Here is a story from Iowa nail professional Melissa Finch, who managed to work in the salon without a voice!

Keywords: client communication   Holly Schippers  

Holly's 12 Memes to Educate Your Clients

July 11, 2017  | Nail Bytes

Blogger Holly Schippers recently offered up a series of 12 social media images designed to educate the public about nail health, salon safety, and common misconceptions about nails. Feel free to share them with the hashtag #IAMLICENSED.

Keywords: client communication   client health   Holly Schippers  

10 Dreaded Phrases Every Nail Tech Hates to Hear

June 27, 2017  | Article

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

Keywords: client booking/scheduling   client communication   client issues   ingrown toenails  

Let’s Stand Up for Our Industry by Educating Our Clients

February 28, 2017  | Blog Post

At the end of the day, consumer education is going to make or break us all.

Keywords: client communication   Holly Schippers   licensing   professionalism  

Should You Use Emojis in Your Marketing Emails?

January 26, 2017  | Article

Using emojis in your email subject lines seems like a simple thing — and it is, as long as you use them wisely.

Keywords: client communication   marketing/promotions  

Is Your Website Mobile Friendly?

December 28, 2016  | Article

To check whether your salon website is usable and attracts clients on mobile devices, Salon Guru's Phil Evans has some advice. 

Keywords: advertising/promotions   client communication   websites  

Educating the Discount Hunters

December 14, 2016  | Blog Post

I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.

Keywords: client communication   client issues   Holly Schippers   NAILS Next Top Nail Artist  
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