Topic : client communication

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Educating the Discount Hunters

December 14, 2016  | Blog Post

I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.

Keywords: client communication   client issues   Holly Schippers   NAILS Next Top Nail Artist  

6 Habits That Will Get Clients to Rebook Every Time

October 25, 2016  | Article

Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.

Keywords: building your clientele   client communication   clients   customer service   Milady  

Q&A with Suzie: Acrylic vs. Gel

September 1, 2016  | Video

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

Keywords: acrylics   client communication   customer service   gels   reader questions  

Turn Phone Inquiries Into Bookings

July 13, 2016  | Article

How many people call your salon each day to ask about the price of a particular service and never get on the books? According to Tammy Dennis of Infinity Luxury Salon, the key is to build a relationship with the caller by asking questions.

Keywords: client communication  

Find Out What First-Time Clients Really Think

February 22, 2016  | Article

Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.

Keywords: client communication   client retention  

Crowdsourcing: How do you deal with clients who tip poorly or not at all?

December 22, 2015  | Article

This month we asked nail techs: How do you deal with clients who tip poorly or not at all? Do you give them a different level of service? Why or why not?

Keywords: client communication   crowdsourcing   tipping  

Body Language: Read Your Clients Like a Book

October 14, 2015  | Article

What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.

Keywords: client communication   client relationships  

Don’t Miss the Chance to Educate Clients

May 28, 2015  | Blog Post

Show clients the positive side of the salon industry which consists of clean, quality services. 

Keywords: client communication   FingerNailFixer   Holly Schippers  

Do Not Resuscitate

May 22, 2015  | Blog Post

Maggie doesn’t hesitate to confront clients about past sins.

Keywords: client communication   client issues   no-shows  

Well, That's Embarrassing

February 25, 2015  | Article

We’ve all had those mortifying moments in (and out of) the salon. A few brave techs shared their most embarrassing at-work situations with us and experts weighed in on how to do proper damage control. Don’t let the following happen to you.  

Keywords: client communication   client health   elderly clients  

Coping With Serial Complainers

February 23, 2015  | Article

To handle constant complainers, keep your wits about you.

Keywords: client communication  

Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   client communication   crowdsourcing   customer service  

Ticket to Service

September 17, 2014  | Blog Post

Maggie wonders if nail salons should start giving out service tickets.

Keywords: client communication  

Talking to Myself

August 22, 2014  | Blog Post

Maggie worries that consumers are tuning out professional advice from their techs.

Keywords: client communication  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client communication   client relationships  

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