Topic : client communication

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Marketing the Right Way

June 1, 2001  | Article

It doesn’t take much to cater to — and keep — the customers you have.

Keywords: client communication   marketing/promotions  

As I See It: Reach Out and Touch Someone

November 1, 1999  | Article

Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.

Keywords: client communication   customer service   motivation  

When Inquiring Minds Want to Know: Doing Client Surveys

May 1, 1999  | Article

When you want to know what’s hot and what’s not with your clients, ask them!

Keywords: client communication   customer service  

Survival Tactics: Your Clients Can Tell You a Lot About Your Business

June 1, 1998  | Article

A personal relationship with a client is wonderful... it makes your job pleasant and helps build a loyal, standing clientele.

Keywords: client communication   customer service  

Say No to "Nail Guilt”

January 1, 1998  | Article

Today, I realize that broken nails or nails with stress cracks or lifting aren’t always due to the technician’s error. Now I play detective, immediately referring to a mental checklist of possible causes.

Keywords: client communication   customer service  

Nail Art Makes the Grade

November 1, 1997  | Article

A “Mini-Course Day” at her daughter’s grade school gave Lisa Gustafson the perfect opportunity to introduce kids to nail art.

Keywords: children's services   client communication   education   kids services  

What Irks at Work

September 1, 1997  | Article

Keywords: annoying clients   client communication   customer service   dealing with coworkers   Debbie Krakalovich  

What Irks at Work

September 1, 1997  | Article

No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.

Keywords: client communication   client issues   client relationships   customer service  

Ask The Right Questions

June 1, 1996  | Article

Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.

Keywords: client communication   customer service   Paula Gilmore  

Are Artificial Nails Safe?

April 1, 1996  | Article

NAILS offers common questions and answers that you can share directly with your clients.

Keywords: client communication  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: client communication   customer service  

For Salon Owners Only: Get to Know Your Clients

May 1, 1995  | Article

The most effective tool I’ve found to learn more about my clientele is the customer survey. Surveys can help you create a marketing plan that helps you effectively attract and keep the clients you want.

Keywords: client communication   marketing/promotions  

To Be Treated Like a Professional, Act Like One

November 1, 1994  | Article

Read on for Kessler’s surefire tips to increasing earnings and building your clientele.

Keywords: client communication   professional image   professionalism   tips  

Client-Centered Service Wins Every Time

November 1, 1993  | Article

These salon owners use a client feedback form to help them monitor the quality of their salon and its services.

Keywords: client communication  

Staying Cool When Your Client Isn’t

July 1, 1993  | Article

Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.

 

Keywords: client communication   customer service  

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