Topic : client issues

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9 Client Bad Habits and How to Handle Them

June 26, 2018  | Article

Sometimes clients are just plain clueless about how their bad habits can make your job more difficult. By educating them, you can turn an awkward moment into a teachable moment.

Keywords: client issues   communicating with customers  

Young Nails Biz Talk: Are You Getting Too Close to Clients?

June 11, 2018  | Video

Young Nails' Greg, Habib, and Tracey discuss whether getting too close to clients can damage your business.

Keywords: Business   client issues   client relationships   clients   Young Nails  

The Problem With Perfectionism

April 24, 2018  | Article

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?

Keywords: client issues   customer service   nail prep   polish techniques   time management  

Young Nails Biz Talk: Dealing With Difficult Clients

April 24, 2018  | Video

Young Nails' Tracey Reierson and Habib Salo discuss how to approach problems with difficult clients. 

Keywords: client issues   client relationships   clients   difficult clients   Young Nails  

50 of the Worst Things Clients Have Said to Techs

October 25, 2017  | Nail Bytes

From commenting on weight loss to refusing to pay to demanding services despite an illness or family death, some clients just don't know how to be respectful or appropriate.

Keywords: client issues   client relationships   difficult clients  

Week 16: Prevailing Through Ups and Downs

October 12, 2017  | Blog Post

My first client of the week didn't show up, but I chose to take advantage of my newfound freetime instead of dwelling on the mishap.

Keywords: client issues   nail school   nail students   student blog  

The Nail Hub Podcast Transcription: Your Clients Aren't Lucky to Have You

August 10, 2017  | Article

This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career. 

Keywords: client issues   client relationships   client scheduling   Elizabeth Morris   The Nail Hub  

Manicure Now, Pay Later?

July 28, 2017  | Blog Post

What do you do when you’ve finished a great nail service and the client asks if she can pay another day?

Keywords: client issues  

How to Say No to Your Clients

July 24, 2017  | Article

Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.

Keywords: client issues   late clients  

10 Dreaded Phrases Every Nail Tech Hates to Hear

June 27, 2017  | Article

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

Keywords: client issues   client scheduling   communicating with customers   ingrown toenails  

The Nail Hub Podcast: Incentivize the Good, Don't Just Punish the Bad

January 5, 2017  | Video

Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.

Keywords: Business   client issues   client relationships   client scheduling  

Nail Humor: Worst Client Ever?

December 19, 2016  | Video

Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.

Keywords: client issues   clients   male nail techs   nail humor  

Educating the Discount Hunters

December 14, 2016  | Blog Post

I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.

Keywords: client issues   educating clients   Holly Schippers   NAILS Next Top Nail Artist  

Crowdsourcing: Do You Talk Politics in the Salon?

September 8, 2016  | Article

This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?

Keywords: business management   client issues   crowdsourcing  

Give Your Clients the Silent Treatment: No-Talking Zones In Your Salon

June 14, 2016  | Article

Should you establish a no-talking zone at the salon for clients who just want to zone out?

Keywords: client issues   salon atmosphere  
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