Topic : clients

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Business Building

June 5, 2012  | Blog Post

Kudos to Nikki! She did a great job on both of our TV segments with WCIU-TV You & Me and 190 North on ABC. (Below is a nail art design Nikki did for the 190 North

Keywords: clients   Makeda   public relations  

What happened to the appointment-only days?

May 29, 2012  | Blog Post

Today a woman from a local business to whom I'd previously given the salon-marketing postcard came in for a gel manicure. She mentioned that she had stopped by three times when we were not there. Business

Keywords: clients  

Powerful Networking

May 29, 2012  | Blog Post

Well, it’s the three of us now: Natalie officially left the other salon a bit earlier than we expected. Although she was emotionally ready, losing the small income she did have from the other salon will

Keywords: clients   networking  

First Clients!

May 29, 2012  | Blog Post

Due to the need for discretion during the early planning stages, Vicki requested that we wait on posting her first few weeks of blog posts until now. Vicki wrote this one on April 22. Don't worry;

Keywords: clients   salon decor/design  

Party Planning: Remember to Take Photos

May 25, 2012  | Blog Post

Jill, we have tried some of these methods for our client events. We have had them register at a different table instead of the front desk and this really helped us to make sure the guests

Keywords: clients   customer service   Sandy Combs  

Maximize Social Media at Your Next Client Event

May 23, 2012  | Blog Post

Preparing for a client event takes time and planning. So far, we have covered picking a date, selecting the event type, sending out invitations and getting employees to volunteer. The next step is to plan and set

Keywords: clients   customer service   Jill Wilson  

Everyone Loves a Party

May 21, 2012  | Blog Post

I agree, client events are a very fun way to let clients see what your salon has to offer. We host several events a year at our salon. We always host an event for our salon

Keywords: clients   customer service   Sandy Combs  

Put On Your Event Planner’s Hat

May 16, 2012  | Blog Post

I hope you have been enjoying our focus on loyalty programs and how to reward our clients. We have covered loyalty cards — a way to reward our clients for purchases, referrals, and pre-booking, etc. Last

Keywords: clients   customer service   Jill Wilson   Minnesota  

My Stupid Day

May 11, 2012  | Blog Post

Today has been one of the most bizarre days in my career... starting with totally not recognizing my first client — whom I have known since she was 11, over 10 years ago. Seriously, she was

Keywords: clients  

An App for That

May 4, 2012  | Blog Post

For the last 19 1/2 years I have been rather stubborn about not making confirmation calls. I am not a babysitter, and I firmly believe that if you aren't responsible enough to keep the appointments you

Keywords: clients  

Loyalty Program Pointers

May 4, 2012  | Blog Post

If you are just tuning in, we are talking about loyalty card programs. Be sure to check out last week’s post on the same topic. This series is just options/suggestions that I’ve come across when out

Keywords: clients   Jill Wilson  

A Rewarding Practice

May 2, 2012  | Blog Post

This is true Jill. I counted my loyalty cards and had dozens. They require an organizer all their own so they don’t clutter up my wallet.  I use several of them every week around town. For

Keywords: clients   customer service   Sandy Combs  

A Look at Loyalty Card Options

April 25, 2012  | Blog Post

Do me favor and go get your purse before you read this article. Look inside. Try to see past the miscellaneous receipts, loose change, and multiple tubes of lip gloss or lipstick. How many loyalty/punch cards

Keywords: clients   Jill Wilson  

How to Annoy Your Nail Tech

April 25, 2012  | Blog Post

Grumble grumble ... cursing under my breath ... grumble grumble ... grrrrrrr.  Don't pretend you've never had a client like this — the one who ought to be a great client. Takes excellent care of herself,

Keywords: clients  

Stuck in the Middle

April 18, 2012  | Blog Post

Setting the right pricing for services is a non-stop nightmare. If I set my prices too low, I spend all my time defending my decisions to my colleagues. If I set them too high, I spend

Keywords: clients   money management  

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