Topic : customer service

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Male Nail Care: Working in a Men's Nail Salon

June 5, 2019  | Article

Hammer & Nails Grooming Shop for Guys is one salon that aims to make pampering comfortable for men, but what is it like for the nail techs who work there?

Keywords: customer service   male clients   men's grooming  

Make Salon Music Selection an Interactive Experience

May 22, 2019  | Article

Social Mix is an interactive feature that allows your customers to influence the music being played in the salon in real-time via their mobile devices.

Keywords: customer service   salon atmosphere  

Show Your Clients Some Love: Customer Service at Its Best

May 20, 2019  | Article

“If a guest mentions something that would make her happy, we will go out of our way to do it,” says Fiona Tolunay, co-owner of Houston’s Vanity Salon.

Keywords: business management   client retention   customer service  

Offer Convenience With a “Bridal to Go” Program

May 3, 2019  | Article

Zano Salons co-owner Nick Provenzano didn’t feel the salon was capturing as much bridal business as it should. After months of research, Zano launched Bridal to Go.

Keywords: bridal nail art   business building   customer service   mobile salons  

Crowdsourcing: How do you deal with negative comments on your social media?

March 25, 2019  | Article

This month we asked nail techs: How do you deal with negative comments on your social media?

Keywords: crowdsourcing   customer service   social media  

Salon Uses Web Chat to Capture New Clients

September 11, 2018  | Article

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Keywords: appointment tracking   Business   client communication   customer service   marketing/promotions  

Hookah and Energy Drinks Give Baltimore Salon an Edge

August 1, 2018  | Article

Gia Winfield’s Baltimore salon, The Purple Peach Nail Bar, cultivates an edgy vibe, offering clients complimentary wine, hookahs, and a Purple Peach energy drink.

Keywords: customer service   marketing/promotions   serving alcohol  

Losing Loyalty: Why Your Clients Are Leaving You

May 7, 2018  | Article

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

Keywords: customer service  

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

May 4, 2018  | Article

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note. 

Keywords: Business   business tools   customer service   The Nail Hub  

The Problem With Perfectionism

April 24, 2018  | Article

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?

Keywords: client issues   customer service   nail prep   polish techniques   time saving ideas  

Crowdsourcing: What's The Nicest Thing A Client Has Ever Said To You?

April 2, 2018  | Article

This month we asked nail techs: What's the nicest thing a client has ever said to you?

Keywords: crowdsourcing   customer service  

12 Ways to Show Clients Some Love

February 13, 2018  | Nail Bytes

Keeping your clients coming back takes more than just providing expert services. These customer service ideas will help you show clients how much you love and value them.

Keywords: client communication   client relationships   client retention   clients   customer service  

How to Accommodate Overweight Clients

January 30, 2018  | Article

If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.

Keywords: client health   customer service   salon chairs  

The W Nail Bar: A Sisterly Salon for a Diverse Community

December 20, 2017  | Article

The drive to own a family business runs deep in sisters Lauren Hunter and Manda Mason, who left careers in recruitment and finance to pursue their dream of opening an all-natural nail salon in Columbus, Ohio, sparked by an overnight epiphany.

Keywords: customer service   deluxe pedicures   family businesses   foot care   natural nail care  

Las Vegas Salon Caters to Plus-Size Clients

July 27, 2017  | Article

Salon owner Jamie Lopez has always loved the beauty industry, but as a plus-size woman, she hasn’t always found it a welcoming place. Lopez’s experiences inspired her to open her salon and make it comfortable for women like her.

Keywords: customer service   salon decor/design  

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