customer service

Level Up Your Customer Experience

Salon owners Jessica and Charlie opened their first location in 2011, and brought American Express on board from day one. Find out how American Express helps them get the most out of their business.

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Report: Customer Satisfaction in Retail Falls to Lowest Point Since 2015

While much of the Retail sector anticipates a turnaround in 2021, according to the American Customer Satisfaction Index’s (ACSI®) Retail and Consumer Shipping Report 2020-2021, customer satisfaction is not heading in the right direction.

A New Helpful Guide Points Cancer Victims to Financial Resources; A Good Resource to Share with Impacted Clients

Beyond the physical and emotional impact of cancer, victims also suffer financial hardship. A new digital guide from CouponChief helps patients break down the costs of cancer, points them to helpful resources and offers money-saving strategies. Share this free resources with guests who share their cancer journey with you and your team.

How These Salons Build Trust, Attract Clients Despite COVID-19 Realities

“We have found that customers are ready to adopt touchless check-ins and check-outs. They appreciate the simplicity and convenience. And they also understand how it helps everyone maintain health and safety guidelines during COVID-19.”

How One Georgia Salon Successfully Re-Opened After COVID-19

The Nail Society Salon in Buford, Ga., was one of the first to re-open on April 24 after the COVID-19-mandated closures were lifted.

Six Ways to Stay Connected to Clients During Quarantine

Don't totally social distance from clients due to quarantine. Here's six ways to stay in touch.

Getting Clients Back Into the Salon

With most salons being shut down, nail professionals are looking for ways to bolster their income despite their doors being closed. We asked what nail techs are doing to ensure business upon re-opening.

Accepting Mobile Payments With a Point-of-Sale System

How do you set up your salon to accept mobile payments? Consider using an mPOS — a point-of-sale program on a portable device that functions the same way as a register would.

5 Ways to Reduce No-Shows in the Salon

A salon’s revenue and profitability can be significantly affected by missed appointments and last-minute cancellations. Here are five ways to reduce no-shows, including using online appointment booking.

Salon Point-of-Sale Systems Improve the Client Experience

Salon management software helps strengthen your relationship with clients by raising the bar on customer service at appointment time, as well as helping you stay connected between visits.

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