Topic : Jill Wilson

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Setting Up a Hand-Washing Station

April 18, 2011  | Blog Post

I’d like to continue our discussion about hand-washing. Before leading our client to the hand-washing station, here is what we need to set it up properly:• Post a sanitation policy sign stating: Salon clients must sanitize their hands

Keywords: Jill Wilson  

Sanitation Begins With Soap and Water

April 11, 2011  | Blog Post

Did our client recently sneeze or cough into her hand? Does she have a sick family member at home? Did she wash her hands after going to the restroom? Did she apply her makeup or lotion

Keywords: Jill Wilson   professionalism  

Be a Better Tour Guide, Part 2

April 4, 2011  | Blog Post

Last week Sandy inspired me to talk about how we need to be more effective when giving a grand tour. We talked about planting seeds and letting your guest know about the services we offer. These

Keywords: customer service   Jill Wilson  

Be a Better Tour Guide, Part 1

March 28, 2011  | Blog Post

Reading Sandy's last post got me thinking about a crucial part of welcoming new clients to our salon. She said "We are usually on our best behavior when we have guests in our homes, especially if

Keywords: customer service   Jill Wilson  

It’s All About Non-Verbal Cues

March 21, 2011  | Blog Post

This is the most powerful part of the first impression series. This information comes from one of my mentors, Michael Cole, an icon in our industry. I learned about communication from Mr. Cole many years ago

Keywords: Jill Wilson   professionalism  

Put Clients at Ease

March 14, 2011  | Blog Post

My hope is that you have been listening real hard to the best practices of successful nail technicians. Over the past few weeks, we have been discussing how to make a good first impression. I have

Keywords: customer service   Jill Wilson  

Odors Offend

March 7, 2011  | Blog Post

We only have 10 seconds to make a first impression — what will we do to make it a lasting impression? We’ve already discussed how significant it is to look like we’re a part of this

Keywords: customer service   Jill Wilson   professionalism  

Do Some Self-Appraisal

February 28, 2011  | Blog Post

My friend, colleague, and fellow NAILS contributor Kristi Valenzuela asks, “Have you ever asked what makes your salon bigger, better and different from other salons? Are you the nail tech that’s one in a million or

Keywords: customer service   Jill Wilson  

First Impressions Count

February 22, 2011  | Blog Post

We should be experiencing some higher client counts from the recent field trips promoting our salon. As a result, we have some new clients in our chairs. We’ve gained access to new people, new referrals, and

Keywords: customer service   Jill Wilson  

Show Your Team Colors

February 14, 2011  | Blog Post

We have begun to notice all of the businesses in our area. We have realized that there is so much potential surrounding us. We have compiled a list of the companies near our salon we can

Keywords: clients   Jill Wilson  

More Self-Promotion: The Gift Bag Drop

February 7, 2011  | Blog Post

When we drive to work, do we pay attention to all of the neighboring businesses? Do we realize the buildings we pass are full of opportunities? Do we miss out on all of the potential clients

Keywords: clients   Jill Wilson  

Reach Out to Neighboring Businesses

January 31, 2011  | Blog Post

Last week we talked about the importance of self-promotion and the significance of getting out there to promote yourself. This leads me to my first suggestion: the “Business of the Week.”  This is a great way

Keywords: clients   Jill Wilson  

Self-Promotion Is a Must

January 24, 2011  | Blog Post

Who wants to fold towels for hours in the back room? Who wants to sit around and wait for a possible walk-in? Who wants to count down the minutes until it’s time to end our clientless

Keywords: clients   Jill Wilson  

Follow My Lead

January 18, 2011  | Blog Post

When we walk into the salon each day, do we know what our schedule is going to look like before we even check it? Do we know if we are booked solid? Or do we pray

Keywords: Jill Wilson  

Meet the Bloggers: Introducing Jill Wilson and Sandy Combs

January 12, 2011  | Blog Post

NAILS is pleased to welcome a new team of bloggers to The Coaching Chronicles: salon coach Jill Wilson and nail tech Sandy Combs. A licensed nail technician since 1994, Jill Wilson started her career at Snips SpaSalon

Keywords: Jill Wilson   Sandy Combs  


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