Q&A: client communication

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How should I deal with a customer who cancels four hours before her appointment?

How do you handle a client who constantly tries to correct you or tell you what to do?

What should I do when clients have their check prepared for one service, but the price ends up higher?

How do you react to negative feedback?

How do I turn down a nail client with chemical sensitivities?

Reader to Reader: Have you ever turned a client away due to signs of a nail infection?

What recourse do I have when a customer promises to pay the next day but doesn’t?

Reader to Reader: Should you communicate with clients via cell phone text message?

I’m thinking about doing a client survey. What questions should I include and what’s the best way to go about it?

Reader to Reader: Do you visit other salons for “research” purposes?

I’m having a hard time getting my clients to show up on time and also let me know when they can’t make it. What should I do?

How should I respond when clients ask me why they should pay a higher price for my services?

How do I get salon clients to leave their hands off my stuff?

A new client is unhappy about her service and is screaming at me! How do I handle that?

What are my responsibilities if a client acquires a nail infection after I have performed a nail service on her?

How do you tell a client she owes more when she’s already written a check?

How do you announce service price increases?

Reader to Reader: What do you talk about with male clients?

How Do You Handle Late Clients?

Reader to Reader: How do you handle a client who forgets her checkbook or cash?

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