Q&A: Reader to Reader

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Should the salon owner do nails herself?

How do you react to negative feedback?

Do you use over-the-counter (non-professional only) polish?

Reader to Reader: Are you still loyal to the product brands you learned with in nail school?

Reader to Reader: Have you ever turned a client away due to signs of a nail infection?

Reader to Reader: Do you give preference to stocking your salon's retail boutique with items that are made in the U.S.A.?

Reader to Reader: If you could go back in time five years and speak to your former self, what piece of business advice would you give her?

Reader to Reader: How do you politely ask moms not to bring their babies and toddlers with them to their nail appointments?

Reader to Reader: When it comes to other techs duplicating your nail art, is imitation the sincerest form of flattery?

Reader to Reader: Do you practice what you preach when it comes to having impeccable nails?

Reader to Reader: Should you fire an employee for bad-mouthing the salon?

Reader to Reader: What's better in the salon: small private rooms or a room with multiple stations?

Reader to Reader: Who is your best "nail friend"?

Reader to Reader: What's the nicest thing a client has ever said to you?

Reader to Reader: If you could open a salon anywhere in the world, where would you open it?

Reader to Reader: Who did you choose as your state board hand model and why?

Reader to Reader: If your salon was on fire and you had time to grab three things, what would they be and why?

Reader to Reader: What's the right amount of input to give a client with regard to her nail look?

Reader to Reader: Should you communicate with clients via cell phone text message?

Reader to Reader: Are DIY nail products good or bad for the professional industry?



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