This book discusses the soft skills beauty professionals need for success. Soft skills are the day-to-day things we do that don’t show up as a paid-for service when the client checks out. Soft Skills are what characterize personality traits, social graces, and the ability to deal with people effectively and politely in relationships.
Soft skills also include include communication, body language, phone manners, teamwork, conflict resolution, leadership, and business communications.
This book, As the Chair Turns by Kathy Jager, will teach you these skills.
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